According to the latest business intelligence report titled ‘GLOBAL Complaint Management Software Market 2020-2028’, available with Market Study Report, global complaint management software industry is anticipated to exhibit an appreciable CAGR of 11.1% during the forecast period 2020-2028.
 

Growing requirement for customer satisfaction and safeguarding brand’s reputation is fueling global complaint management software market growth. Increasing penetration of automation solutions and integration of advanced technologies like AI in the software is adding considerable traction to business progression, claims the study.
 

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Speaking of the factors hindering industry expansion, outdated systems and low availability of customer data to resolve complaints are negatively impacting the product demand.
 

Based on component, global complaint management software industry is split into software and service. In terms of type, the market is categorized into stand-alone and integrated. Considering deployment model, this domain is divided into cloud and on-premises. Speaking of industrial vertical, retail, BFSI, IT & telecom, government & public sector, healthcare, and hospitality are the key segments covered in the report.
 

From a geographical perspective, key contributors to global complaint management software market are North America (U.S., Canada), Asia Pacific (India, Japan, China, South Korea, ASEAN Countries Australia and New Zealand), Latin America (Brazil, Mexico), Europe (Russia, Germany, France, Italy, Spain, U.K.), and Middle East and Africa (Turkey, United Arab Emirates, Saudi Arabia, South Africa).
 

Asia Pacific market is expected to showcase strong growth trends through 2028, creditable to rising adoption of cloud-based complaint management software and increasing presence of technology vendors in the region.
 

Prominent players influencing global complaint management software industry trends are Zoho Corp. Pvt. Ltd., Zendesk, Inc., Sparta Systems, Inc., Salesforce.com, Inc., Quantivate, LLC, Oracle Corp., MasterControl, Inc., Freshworks, Inc., EtQ, LLC, Equiniti Group plc, and AssurX, Inc.