Global Computer Telephony Integration Software Competitive Landscape Professional Research Report 2024

Research Summary

Computer Telephony Integration (CTI) software is a technology that enables seamless communication and integration between computer systems and telephone systems. It allows businesses to connect their customer relationship management (CRM) or helpdesk software with their phone systems, enhancing efficiency and productivity in handling customer interactions. CTI software can automatically retrieve customer information from the CRM when a call comes in, enabling agents to have personalized interactions and access relevant data in real-time. It also provides features like call logging, call routing, screen pop-ups, and click-to-dial, streamlining the call handling process and reducing call handling times. By integrating computer and telephony systems, CTI software optimizes customer service, increases agent productivity, and enhances overall customer experience.

According to DIResearch's in-depth investigation and research, the global Computer Telephony Integration Software market size will reach XX US$ Million in 2024, and is expected to reach XX US$ Million in 2030, with a CAGR of XX% (2025-2030). Among them, the China market has changed rapidly in the past few years. The market size in 2024 will be XX US$ Million, accounting for approximately XX% of the world. It is expected to reach XX US$ Million in 2030, and the global share will reach XX%.

The major global manufacturers of Computer Telephony Integration Software include Five9, Salesforce, RingCentral, Twilio, Enghouse Interactive, NewVoiceMedia (Vonage), Genesys, Zendesk, Freshworks, NICE inContact, Nextiva, Talkdesk, Jive Communications (LogMeIn), Ameyo, Aircall, Ozonetel, Tenfold, InGenius etc. The global players competition landscape in this report is divided into three tiers. The first tiers is the global leading enterprise, which occupies a major market share, is in a leading position in the industry, has strong competitiveness and influence, and has a large revenue scale; the second tiers has a certain share and popularity in the market, actively follows the industry leaders in product, service or technological innovation, and has a medium revenue scale; the third tiers has a smaller share in the market, has a lower brand awareness, mainly focuses on the local market, and has a relatively small revenue scale.

This report studies the market size, price trends and future development prospects of Computer Telephony Integration Software. Focus on analysing the market share, product portfolio, revenue and gross profit margin of global major manufacturers, as well as the market status and trends of different product types and applications in the global Computer Telephony Integration Software market. The report data covers historical data from 2019 to 2023, base year in 2024 and forecast data from 2025 to 2030.

The regions and countries in the report include North America, Europe, China, APAC (excl. China), Latin America and Middle East and Africa, covering the Computer Telephony Integration Software market conditions and future development trends of key regions and countries, combined with industry-related policies and the latest technological developments, analyze the development characteristics of Computer Telephony Integration Software industries in various regions and countries, help companies understand the development characteristics of each region, help companies formulate business strategies, and achieve the ultimate goal of the company's global development strategy.

The data sources of this report mainly include the National Bureau of Statistics, customs databases, industry associations, corporate financial reports, third-party databases, etc. Among them, macroeconomic data mainly comes from the National Bureau of Statistics, International Economic Research Organization; industry statistical data mainly come from industry associations; company data mainly comes from interviews, public information collection, third-party reliable databases, and price data mainly comes from various markets monitoring database.

Global Key Manufacturers of Computer Telephony Integration Software Include:

Five9

Salesforce

RingCentral

Twilio

Enghouse Interactive

NewVoiceMedia (Vonage)

Genesys

Zendesk

Freshworks

NICE inContact

Nextiva

Talkdesk

Jive Communications (LogMeIn)

Ameyo

Aircall

Ozonetel

Tenfold

InGenius

Computer Telephony Integration Software Product Segment Include:

Cloud based

On-premises

Computer Telephony Integration Software Product Application Include:

Large Enterprise

SMEs

Chapter Scope

Chapter 1: Product Research Range, Product Types and Applications, Market Overview, Market Situation and Trends

Chapter 2: Global Computer Telephony Integration Software Industry PESTEL Analysis

Chapter 3: Global Computer Telephony Integration Software Industry Porter's Five Forces Analysis

Chapter 4: Global Computer Telephony Integration Software Major Regional Market Size and Forecast Analysis

Chapter 5: Global Computer Telephony Integration Software Market Size and Forecast by Type and Application Analysis

Chapter 6: North America Computer Telephony Integration Software Competitive Analysis (Market Size, Key Players and Market Share, Product Type and Application Segment Analysis, Countries Analysis)

Chapter 7: Europe Computer Telephony Integration Software Competitive Analysis (Market Size, Key Players and Market Share, Product Type and Application Segment Analysis, Countries Analysis)

Chapter 8: China Computer Telephony Integration Software Competitive Analysis (Market Size, Key Players and Market Share, Product Type and Application Segment Analysis, Countries Analysis)

Chapter 9: APAC (Excl. China) Computer Telephony Integration Software Competitive Analysis (Market Size, Key Players and Market Share, Product Type and Application Segment Analysis, Countries Analysis)

Chapter 10: Latin America Computer Telephony Integration Software Competitive Analysis (Market Size, Key Players and Market Share, Product Type and Application Segment Analysis, Countries Analysis)

Chapter 11: Middle East and Africa Computer Telephony Integration Software Competitive Analysis (Market Size, Key Players and Market Share, Product Type and Application Segment Analysis, Countries Analysis)

Chapter 12: Global Computer Telephony Integration Software Competitive Analysis of Key Manufacturers (Revenue, Market Share, Regional Distribution and Industry Concentration)

Chapter 13: Key Company Profiles (Product Portfolio, Revenue and Gross Margin)

Chapter 14: Industrial Chain Analysis, Include Raw Material Suppliers, Distributors and Customers

Chapter 15: Research Findings and Conclusion

Chapter 16: Methodology and Data Sources

Table of Contents

1 Computer Telephony Integration Software Market Overview

1.1 Product Definition and Statistical Scope

1.2 Computer Telephony Integration Software Product by Type

1.2.1 Global Computer Telephony Integration Software Market Size by Type, 2023 VS 2024 VS 2030

1.2.2 Cloud based

1.2.3 On-premises

1.3 Computer Telephony Integration Software Product by Application

1.3.1 Global Computer Telephony Integration Software Market Size by Application, 2023 VS 2024 VS 2030

1.3.2 Large Enterprise

1.3.3 SMEs

1.4 Global Computer Telephony Integration Software Market Revenue Analysis (2019-2030)

1.5 Computer Telephony Integration Software Market Development Status and Trends

1.5.1 Computer Telephony Integration Software Industry Development Status Analysis

1.5.2 Computer Telephony Integration Software Industry Development Trends Analysis

2 Computer Telephony Integration Software Market PESTEL Analysis

2.1 Political Factors Analysis

2.2 Economic Factors Analysis

2.3 Social Factors Analysis

2.4 Technological Factors Analysis

2.5 Environmental Factors Analysis

2.6 Legal Factors Analysis

3 Computer Telephony Integration Software Market Porter's Five Forces Analysis

3.1 Competitive Rivalry

3.2 Threat of New Entrants

3.3 Bargaining Power of Suppliers

3.4 Bargaining Power of Buyers

3.5 Threat of Substitutes

4 Global Computer Telephony Integration Software Market Analysis by Regions

4.1 Computer Telephony Integration Software Overall Market: 2023 VS 2024 VS 2030

4.2 Global Computer Telephony Integration Software Revenue and Forecast Analysis (2019-2030)

4.2.1 Global Computer Telephony Integration Software Revenue and Market Share by Region (2019-2024)

4.2.2 Global Computer Telephony Integration Software Revenue Forecast by Region (2025-2030)

5 Global Computer Telephony Integration Software Market Size by Type and Application

5.1 Global Computer Telephony Integration Software Market Size by Type

5.2 Global Computer Telephony Integration Software Market Size by Application

6 North America

6.1 North America Computer Telephony Integration Software Market Size and Growth Rate Analysis (2019-2030)

6.2 North America Key Manufacturers Analysis

6.3 North America Computer Telephony Integration Software Market Size by Type

6.4 North America Computer Telephony Integration Software Market Size by Application

6.5 North America Computer Telephony Integration Software Market Size by Country

6.5.1 US

6.5.2 Canada

7 Europe

7.1 Europe Computer Telephony Integration Software Market Size and Growth Rate Analysis (2019-2030)

7.2 Europe Key Manufacturers Analysis

7.3 Europe Computer Telephony Integration Software Market Size by Type

7.4 Europe Computer Telephony Integration Software Market Size by Application

7.5 Europe Computer Telephony Integration Software Market Size by Country

7.5.1 Germany

7.5.2 France

7.5.3 United Kingdom

7.5.4 Italy

7.5.5 Spain

7.5.6 Benelux

8 China

8.1 China Computer Telephony Integration Software Market Size and Growth Rate Analysis (2019-2030)

8.2 China Key Manufacturers Analysis

8.3 China Computer Telephony Integration Software Market Size by Type

8.4 China Computer Telephony Integration Software Market Size by Application

9 APAC (excl. China)

9.1 APAC (excl. China) Computer Telephony Integration Software Market Size and Growth Rate Analysis (2019-2030)

9.2 APAC (excl. China) Key Manufacturers Analysis

9.3 APAC (excl. China) Computer Telephony Integration Software Market Size by Type

9.4 APAC (excl. China) Computer Telephony Integration Software Market Size by Application

9.5 APAC (excl. China) Computer Telephony Integration Software Market Size by Country

9.5.1 Japan

9.5.2 South Korea

9.5.3 India

9.5.4 Australia

9.5.5 Indonesia

9.5.6 Vietnam

9.5.7 Malaysia

9.5.8 Thailand

10 Latin America

10.1 Latin America Computer Telephony Integration Software Market Size and Growth Rate Analysis (2019-2030)

10.2 Latin America Key Manufacturers Analysis

10.3 Latin America Computer Telephony Integration Software Market Size by Type

10.4 Latin America Computer Telephony Integration Software Market Size by Application

10.5 Latin America Computer Telephony Integration Software Market Size by Country

10.5.1 Mecixo

10.5.2 Brazil

11 Middle East & Africa

11.1 Middle East & Africa Computer Telephony Integration Software Market Size and Growth Rate Analysis (2019-2030)

11.2 Middle East & Africa Key Manufacturers Analysis

11.3 Middle East & Africa Computer Telephony Integration Software Market Size by Type

11.4 Middle East & Africa Computer Telephony Integration Software Market Size by Application

11.5 Middle East & Africa Computer Telephony Integration Software Market Size by Country

11.5.1 Saudi Arabia

11.5.2 South Africa

12 Market Competition by Manufacturers

12.1 Global Computer Telephony Integration Software Market Revenue by Key Manufacturers (2020-2024)

12.2 Computer Telephony Integration Software Competitive Landscape Analysis and Market Dynamic

12.2.1 Computer Telephony Integration Software Competitive Landscape Analysis

12.2.2 Global Key Manufacturers Headquarter and Key Area Sales

12.2.3 Market Dynamic

13 Key Companies Analysis

13.1 Five9

13.1.1 Five9 Basic Company Profile (Employees, Areas Service, Competitors and Contact Information)

13.1.2 Five9 Computer Telephony Integration Software Product Portfolio

13.1.3 Five9 Computer Telephony Integration Software Market Data Analysis (Revenue, Gross Margin and Market Share) (2020-2024)

13.2 Salesforce

13.2.1 Salesforce Basic Company Profile (Employees, Areas Service, Competitors and Contact Information)

13.2.2 Salesforce Computer Telephony Integration Software Product Portfolio

13.2.3 Salesforce Computer Telephony Integration Software Market Data Analysis (Revenue, Gross Margin and Market Share) (2020-2024)

13.3 RingCentral

13.3.1 RingCentral Basic Company Profile (Employees, Areas Service, Competitors and Contact Information)

13.3.2 RingCentral Computer Telephony Integration Software Product Portfolio

13.3.3 RingCentral Computer Telephony Integration Software Market Data Analysis (Revenue, Gross Margin and Market Share) (2020-2024)

13.4 Twilio

13.4.1 Twilio Basic Company Profile (Employees, Areas Service, Competitors and Contact Information)

13.4.2 Twilio Computer Telephony Integration Software Product Portfolio

13.4.3 Twilio Computer Telephony Integration Software Market Data Analysis (Revenue, Gross Margin and Market Share) (2020-2024)

13.5 Enghouse Interactive

13.5.1 Enghouse Interactive Basic Company Profile (Employees, Areas Service, Competitors and Contact Information)

13.5.2 Enghouse Interactive Computer Telephony Integration Software Product Portfolio

13.5.3 Enghouse Interactive Computer Telephony Integration Software Market Data Analysis (Revenue, Gross Margin and Market Share) (2020-2024)

13.6 NewVoiceMedia (Vonage)

13.6.1 NewVoiceMedia (Vonage) Basic Company Profile (Employees, Areas Service, Competitors and Contact Information)

13.6.2 NewVoiceMedia (Vonage) Computer Telephony Integration Software Product Portfolio

13.6.3 NewVoiceMedia (Vonage) Computer Telephony Integration Software Market Data Analysis (Revenue, Gross Margin and Market Share) (2020-2024)

13.7 Genesys

13.7.1 Genesys Basic Company Profile (Employees, Areas Service, Competitors and Contact Information)

13.7.2 Genesys Computer Telephony Integration Software Product Portfolio

13.7.3 Genesys Computer Telephony Integration Software Market Data Analysis (Revenue, Gross Margin and Market Share) (2020-2024)

13.8 Zendesk

13.8.1 Zendesk Basic Company Profile (Employees, Areas Service, Competitors and Contact Information)

13.8.2 Zendesk Computer Telephony Integration Software Product Portfolio

13.8.3 Zendesk Computer Telephony Integration Software Market Data Analysis (Revenue, Gross Margin and Market Share) (2020-2024)

13.9 Freshworks

13.9.1 Freshworks Basic Company Profile (Employees, Areas Service, Competitors and Contact Information)

13.9.2 Freshworks Computer Telephony Integration Software Product Portfolio

13.9.3 Freshworks Computer Telephony Integration Software Market Data Analysis (Revenue, Gross Margin and Market Share) (2020-2024)

13.10 NICE inContact

13.10.1 NICE inContact Basic Company Profile (Employees, Areas Service, Competitors and Contact Information)

13.10.2 NICE inContact Computer Telephony Integration Software Product Portfolio

13.10.3 NICE inContact Computer Telephony Integration Software Market Data Analysis (Revenue, Gross Margin and Market Share) (2020-2024)

13.11 Nextiva

13.11.1 Nextiva Basic Company Profile (Employees, Areas Service, Competitors and Contact Information)

13.11.2 Nextiva Computer Telephony Integration Software Product Portfolio

13.11.3 Nextiva Computer Telephony Integration Software Market Data Analysis (Revenue, Gross Margin and Market Share) (2020-2024)

13.12 Talkdesk

13.12.1 Talkdesk Basic Company Profile (Employees, Areas Service, Competitors and Contact Information)

13.12.2 Talkdesk Computer Telephony Integration Software Product Portfolio

13.12.3 Talkdesk Computer Telephony Integration Software Market Data Analysis (Revenue, Gross Margin and Market Share) (2020-2024)

13.13 Jive Communications (LogMeIn)

13.13.1 Jive Communications (LogMeIn) Basic Company Profile (Employees, Areas Service, Competitors and Contact Information)

13.13.2 Jive Communications (LogMeIn) Computer Telephony Integration Software Product Portfolio

13.13.3 Jive Communications (LogMeIn) Computer Telephony Integration Software Market Data Analysis (Revenue, Gross Margin and Market Share) (2020-2024)

13.14 Ameyo

13.14.1 Ameyo Basic Company Profile (Employees, Areas Service, Competitors and Contact Information)

13.14.2 Ameyo Computer Telephony Integration Software Product Portfolio

13.14.3 Ameyo Computer Telephony Integration Software Market Data Analysis (Revenue, Gross Margin and Market Share) (2020-2024)

13.15 Aircall

13.15.1 Aircall Basic Company Profile (Employees, Areas Service, Competitors and Contact Information)

13.15.2 Aircall Computer Telephony Integration Software Product Portfolio

13.15.3 Aircall Computer Telephony Integration Software Market Data Analysis (Revenue, Gross Margin and Market Share) (2020-2024)

13.16 Ozonetel

13.16.1 Ozonetel Basic Company Profile (Employees, Areas Service, Competitors and Contact Information)

13.16.2 Ozonetel Computer Telephony Integration Software Product Portfolio

13.16.3 Ozonetel Computer Telephony Integration Software Market Data Analysis (Revenue, Gross Margin and Market Share) (2020-2024)

13.17 Tenfold

13.17.1 Tenfold Basic Company Profile (Employees, Areas Service, Competitors and Contact Information)

13.17.2 Tenfold Computer Telephony Integration Software Product Portfolio

13.17.3 Tenfold Computer Telephony Integration Software Market Data Analysis (Revenue, Gross Margin and Market Share) (2020-2024)

13.18 InGenius

13.18.1 InGenius Basic Company Profile (Employees, Areas Service, Competitors and Contact Information)

13.18.2 InGenius Computer Telephony Integration Software Product Portfolio

13.18.3 InGenius Computer Telephony Integration Software Market Data Analysis (Revenue, Gross Margin and Market Share) (2020-2024)

14 Industry Chain Analysis

14.1 Computer Telephony Integration Software Industry Chain Analysis

14.2 Computer Telephony Integration Software Industry Raw Material and Suppliers Analysis

14.2.1 Upstream Key Raw Material Supply Analysis

14.2.2 Raw Material Suppliers and Contact Information

14.3 Computer Telephony Integration Software Typical Downstream Customers

14.4 Computer Telephony Integration Software Sales Channel Analysis

15 Research Findings and Conclusion

16 Methodology and Data Source

16.1 Methodology/Research Approach

16.2 Research Scope

16.3 Benchmarks and Assumptions

16.4 Date Source

16.4.1 Primary Sources

16.4.2 Secondary Sources

16.5 Data Cross Validation

16.6 Disclaimer

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