Research Summary
A Conversation Intelligence Platform is an advanced software solution that uses artificial intelligence and machine learning technologies to analyze and derive insights from audio or text-based conversations, typically in a sales or customer service context. This platform can process and transcribe recordings of phone calls, video meetings, or chat interactions, converting them into searchable and analyzable data. It then applies natural language processing algorithms to identify key topics, sentiments, customer behavior patterns, and conversational trends. By offering real-time or post-interaction analysis, the Conversation Intelligence Platform empowers businesses to gain valuable insights into customer interactions, identify areas for improvement in sales or customer service processes, enhance agent performance, and make data-driven decisions to optimize overall communication and customer experiences.
According to DIResearch's in-depth investigation and research, the global Conversation Intelligence Platform market size will reach US$ Million in 2024, and is expected to reach US$ Million in 2030, with a CAGR of % (2025-2030). Among them, the China market has changed rapidly in the past few years. The market size in 2024 will be US$ Million, accounting for approximately % of the world. It is expected to reach US$ Million in 2030, and the global share will reach %.
The major global manufacturers of Conversation Intelligence Platform include SalesLoft, CallRail, ExecVision, RingDNA, Jiminny, VoiceOps, DialogTech, Dialpad Sell, Balto etc. The global players competition landscape in this report is divided into three tiers. The first tiers is the global leading enterprise, which occupies a major market share, is in a leading position in the industry, has strong competitiveness and influence, and has a large revenue scale; the second tiers has a certain share and popularity in the market, actively follows the industry leaders in product, service or technological innovation, and has a medium revenue scale; the third tiers has a smaller share in the market, has a lower brand awareness, mainly focuses on the local market, and has a relatively small revenue scale.
This report studies the market size, price trends and future development prospects of Conversation Intelligence Platform. Focus on analysing the market share, product portfolio, revenue and gross profit margin of global major manufacturers, as well as the market status and trends of different product types and applications in the global Conversation Intelligence Platform market. The report data covers historical data from 2019 to 2023, base year in 2024 and forecast data from 2025 to 2030.
The regions and countries in the report include North America, Europe, China, APAC (excl. China), Latin America and Middle East and Africa, covering the Conversation Intelligence Platform market conditions and future development trends of key regions and countries, combined with industry-related policies and the latest technological developments, analyze the development characteristics of Conversation Intelligence Platform industries in various regions and countries, help companies understand the development characteristics of each region, help companies formulate business strategies, and achieve the ultimate goal of the company's global development strategy.
The data sources of this report mainly include the National Bureau of Statistics, customs databases, industry associations, corporate financial reports, third-party databases, etc. Among them, macroeconomic data mainly comes from the National Bureau of Statistics, International Economic Research Organization; industry statistical data mainly come from industry associations; company data mainly comes from interviews, public information collection, third-party reliable databases, and price data mainly comes from various markets monitoring database.
Global Key Manufacturers of Conversation Intelligence Platform Include:
SalesLoft
CallRail
ExecVision
RingDNA
Jiminny
VoiceOps
DialogTech
Dialpad Sell
Balto
Conversation Intelligence Platform Product Segment Include:
Cloud Based
On-premises
Conversation Intelligence Platform Product Application Include:
Small and Medium Enterprises (SMEs)
Large Enterprises
Chapter Scope
Chapter 1: Product Research Range, Product Types and Applications, Market Overview, Market Situation and Trends
Chapter 2: Global Conversation Intelligence Platform Industry PESTEL Analysis
Chapter 3: Global Conversation Intelligence Platform Industry Porter's Five Forces Analysis
Chapter 4: Global Conversation Intelligence Platform Major Regional Market Size and Forecast Analysis
Chapter 5: Global Conversation Intelligence Platform Market Size and Forecast by Type and Application Analysis
Chapter 6: North America Conversation Intelligence Platform Competitive Analysis (Market Size, Key Players and Market Share, Product Type and Application Segment Analysis, Countries Analysis)
Chapter 7: Europe Conversation Intelligence Platform Competitive Analysis (Market Size, Key Players and Market Share, Product Type and Application Segment Analysis, Countries Analysis)
Chapter 8: China Conversation Intelligence Platform Competitive Analysis (Market Size, Key Players and Market Share, Product Type and Application Segment Analysis, Countries Analysis)
Chapter 9: APAC (Excl. China) Conversation Intelligence Platform Competitive Analysis (Market Size, Key Players and Market Share, Product Type and Application Segment Analysis, Countries Analysis)
Chapter 10: Latin America Conversation Intelligence Platform Competitive Analysis (Market Size, Key Players and Market Share, Product Type and Application Segment Analysis, Countries Analysis)
Chapter 11: Middle East and Africa Conversation Intelligence Platform Competitive Analysis (Market Size, Key Players and Market Share, Product Type and Application Segment Analysis, Countries Analysis)
Chapter 12: Global Conversation Intelligence Platform Competitive Analysis of Key Manufacturers (Revenue, Market Share, Regional Distribution and Industry Concentration)
Chapter 13: Key Company Profiles (Product Portfolio, Revenue and Gross Margin)
Chapter 14: Industrial Chain Analysis, Include Raw Material Suppliers, Distributors and Customers
Chapter 15: Research Findings and Conclusion
Chapter 16: Methodology and Data Sources
Table of Contents 1 Conversation Intelligence Platform Market Overview 1.1 Product Definition and Statistical Scope 1.2 Conversation Intelligence Platform Product by Type 1.2.1 Global Conversation Intelligence Platform Market Size by Type, 2023 VS 2024 VS 2030 1.2.2 Cloud Based 1.2.3 On-premises 1.3 Conversation Intelligence Platform Product by Application 1.3.1 Global Conversation Intelligence Platform Market Size by Application, 2023 VS 2024 VS 2030 1.3.2 Small and Medium Enterprises (SMEs) 1.3.3 Large Enterprises 1.4 Global Conversation Intelligence Platform Market Revenue Analysis (2019-2030) 1.5 Conversation Intelligence Platform Market Development Status and Trends 1.5.1 Conversation Intelligence Platform Industry Development Status Analysis 1.5.2 Conversation Intelligence Platform Industry Development Trends Analysis 2 Conversation Intelligence Platform Market PESTEL Analysis 2.1 Political Factors Analysis 2.2 Economic Factors Analysis 2.3 Social Factors Analysis 2.4 Technological Factors Analysis 2.5 Environmental Factors Analysis 2.6 Legal Factors Analysis 3 Conversation Intelligence Platform Market Porter's Five Forces Analysis 3.1 Competitive Rivalry 3.2 Threat of New Entrants 3.3 Bargaining Power of Suppliers 3.4 Bargaining Power of Buyers 3.5 Threat of Substitutes 4 Global Conversation Intelligence Platform Market Analysis by Regions 4.1 Conversation Intelligence Platform Overall Market: 2023 VS 2024 VS 2030 4.2 Global Conversation Intelligence Platform Revenue and Forecast Analysis (2019-2030) 4.2.1 Global Conversation Intelligence Platform Revenue and Market Share by Region (2019-2024) 4.2.2 Global Conversation Intelligence Platform Revenue Forecast by Region (2025-2030) 5 Global Conversation Intelligence Platform Market Size by Type and Application 5.1 Global Conversation Intelligence Platform Market Size by Type 5.2 Global Conversation Intelligence Platform Market Size by Application 6 North America 6.1 North America Conversation Intelligence Platform Market Size and Growth Rate Analysis (2019-2030) 6.2 North America Key Manufacturers Analysis 6.3 North America Conversation Intelligence Platform Market Size by Type 6.4 North America Conversation Intelligence Platform Market Size by Application 6.5 North America Conversation Intelligence Platform Market Size by Country 6.5.1 US 6.5.2 Canada 7 Europe 7.1 Europe Conversation Intelligence Platform Market Size and Growth Rate Analysis (2019-2030) 7.2 Europe Key Manufacturers Analysis 7.3 Europe Conversation Intelligence Platform Market Size by Type 7.4 Europe Conversation Intelligence Platform Market Size by Application 7.5 Europe Conversation Intelligence Platform Market Size by Country 7.5.1 Germany 7.5.2 France 7.5.3 United Kingdom 7.5.4 Italy 7.5.5 Spain 7.5.6 Benelux 8 China 8.1 China Conversation Intelligence Platform Market Size and Growth Rate Analysis (2019-2030) 8.2 China Key Manufacturers Analysis 8.3 China Conversation Intelligence Platform Market Size by Type 8.4 China Conversation Intelligence Platform Market Size by Application 9 APAC (excl. China) 9.1 APAC (excl. China) Conversation Intelligence Platform Market Size and Growth Rate Analysis (2019-2030) 9.2 APAC (excl. China) Key Manufacturers Analysis 9.3 APAC (excl. China) Conversation Intelligence Platform Market Size by Type 9.4 APAC (excl. China) Conversation Intelligence Platform Market Size by Application 9.5 APAC (excl. China) Conversation Intelligence Platform Market Size by Country 9.5.1 Japan 9.5.2 South Korea 9.5.3 India 9.5.4 Australia 9.5.5 Indonesia 9.5.6 Vietnam 9.5.7 Malaysia 9.5.8 Thailand 10 Latin America 10.1 Latin America Conversation Intelligence Platform Market Size and Growth Rate Analysis (2019-2030) 10.2 Latin America Key Manufacturers Analysis 10.3 Latin America Conversation Intelligence Platform Market Size by Type 10.4 Latin America Conversation Intelligence Platform Market Size by Application 10.5 Latin America Conversation Intelligence Platform Market Size by Country 10.5.1 Mecixo 10.5.2 Brazil 11 Middle East & Africa 11.1 Middle East & Africa Conversation Intelligence Platform Market Size and Growth Rate Analysis (2019-2030) 11.2 Middle East & Africa Key Manufacturers Analysis 11.3 Middle East & Africa Conversation Intelligence Platform Market Size by Type 11.4 Middle East & Africa Conversation Intelligence Platform Market Size by Application 11.5 Middle East & Africa Conversation Intelligence Platform Market Size by Country 11.5.1 Saudi Arabia 11.5.2 South Africa 12 Market Competition by Manufacturers 12.1 Global Conversation Intelligence Platform Market Revenue by Key Manufacturers (2020-2024) 12.2 Conversation Intelligence Platform Competitive Landscape Analysis and Market Dynamic 12.2.1 Conversation Intelligence Platform Competitive Landscape Analysis 12.2.2 Global Key Manufacturers Headquarter and Key Area Sales 12.2.3 Market Dynamic 13 Key Companies Analysis 13.1 SalesLoft 13.1.1 SalesLoft Basic Company Profile (Employees, Areas Service, Competitors and Contact Information) 13.1.2 SalesLoft Conversation Intelligence Platform Product Portfolio 13.1.3 SalesLoft Conversation Intelligence Platform Market Data Analysis (Revenue, Gross Margin and Market Share) (2020-2024) 13.2 CallRail 13.2.1 CallRail Basic Company Profile (Employees, Areas Service, Competitors and Contact Information) 13.2.2 CallRail Conversation Intelligence Platform Product Portfolio 13.2.3 CallRail Conversation Intelligence Platform Market Data Analysis (Revenue, Gross Margin and Market Share) (2020-2024) 13.3 ExecVision 13.3.1 ExecVision Basic Company Profile (Employees, Areas Service, Competitors and Contact Information) 13.3.2 ExecVision Conversation Intelligence Platform Product Portfolio 13.3.3 ExecVision Conversation Intelligence Platform Market Data Analysis (Revenue, Gross Margin and Market Share) (2020-2024) 13.4 RingDNA 13.4.1 RingDNA Basic Company Profile (Employees, Areas Service, Competitors and Contact Information) 13.4.2 RingDNA Conversation Intelligence Platform Product Portfolio 13.4.3 RingDNA Conversation Intelligence Platform Market Data Analysis (Revenue, Gross Margin and Market Share) (2020-2024) 13.5 Jiminny 13.5.1 Jiminny Basic Company Profile (Employees, Areas Service, Competitors and Contact Information) 13.5.2 Jiminny Conversation Intelligence Platform Product Portfolio 13.5.3 Jiminny Conversation Intelligence Platform Market Data Analysis (Revenue, Gross Margin and Market Share) (2020-2024) 13.6 VoiceOps 13.6.1 VoiceOps Basic Company Profile (Employees, Areas Service, Competitors and Contact Information) 13.6.2 VoiceOps Conversation Intelligence Platform Product Portfolio 13.6.3 VoiceOps Conversation Intelligence Platform Market Data Analysis (Revenue, Gross Margin and Market Share) (2020-2024) 13.7 DialogTech 13.7.1 DialogTech Basic Company Profile (Employees, Areas Service, Competitors and Contact Information) 13.7.2 DialogTech Conversation Intelligence Platform Product Portfolio 13.7.3 DialogTech Conversation Intelligence Platform Market Data Analysis (Revenue, Gross Margin and Market Share) (2020-2024) 13.8 Dialpad Sell 13.8.1 Dialpad Sell Basic Company Profile (Employees, Areas Service, Competitors and Contact Information) 13.8.2 Dialpad Sell Conversation Intelligence Platform Product Portfolio 13.8.3 Dialpad Sell Conversation Intelligence Platform Market Data Analysis (Revenue, Gross Margin and Market Share) (2020-2024) 13.9 Balto 13.9.1 Balto Basic Company Profile (Employees, Areas Service, Competitors and Contact Information) 13.9.2 Balto Conversation Intelligence Platform Product Portfolio 13.9.3 Balto Conversation Intelligence Platform Market Data Analysis (Revenue, Gross Margin and Market Share) (2020-2024) 14 Industry Chain Analysis 14.1 Conversation Intelligence Platform Industry Chain Analysis 14.2 Conversation Intelligence Platform Industry Raw Material and Suppliers Analysis 14.2.1 Upstream Key Raw Material Supply Analysis 14.2.2 Raw Material Suppliers and Contact Information 14.3 Conversation Intelligence Platform Typical Downstream Customers 14.4 Conversation Intelligence Platform Sales Channel Analysis 15 Research Findings and Conclusion 16 Methodology and Data Source 16.1 Methodology/Research Approach 16.2 Research Scope 16.3 Benchmarks and Assumptions 16.4 Date Source 16.4.1 Primary Sources 16.4.2 Secondary Sources 16.5 Data Cross Validation 16.6 Disclaimer
Publisher: DIResearch
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