Research Summary
CRM Cloud, also known as Customer Relationship Management Cloud, refers to a cloud-based software solution that enables businesses to manage and analyze their customer interactions, sales, marketing, and customer service activities in a centralized platform. The CRM system stores customer data, including contact information, purchase history, communication preferences, and other relevant details, allowing companies to gain a comprehensive understanding of their customers and tailor their interactions to meet their needs. CRM Cloud provides real-time access to customer data from anywhere with an internet connection, allowing sales and customer service teams to work efficiently and collaboratively. The cloud-based nature of CRM systems eliminates the need for on-premises hardware and software installations, reducing upfront costs and enabling easy scalability as the business grows. With the ability to track leads, manage sales pipelines, and automate marketing campaigns, CRM Cloud empowers businesses to build stronger relationships with customers, improve customer satisfaction, and drive business growth.
According to DIResearch's in-depth investigation and research, the global CRM Cloud market size will reach US$ Million in 2024, and is expected to reach US$ Million in 2030, with a CAGR of % (2025-2030). Among them, the China market has changed rapidly in the past few years. The market size in 2024 will be US$ Million, accounting for approximately % of the world. It is expected to reach US$ Million in 2030, and the global share will reach %.
The major global manufacturers of CRM Cloud include Salesforce, SAP, Microsoft, Oracle, Adobe, HubSpot, Yidong Fenxiang Technology, Renke Hudong Technology, Liudu Renhe Technology, Kingdee, Yonyou, HAND, Quanchengyun Technology, Shenzhou Yundong Technology etc. The global players competition landscape in this report is divided into three tiers. The first tiers is the global leading enterprise, which occupies a major market share, is in a leading position in the industry, has strong competitiveness and influence, and has a large revenue scale; the second tiers has a certain share and popularity in the market, actively follows the industry leaders in product, service or technological innovation, and has a medium revenue scale; the third tiers has a smaller share in the market, has a lower brand awareness, mainly focuses on the local market, and has a relatively small revenue scale.
This report studies the market size, price trends and future development prospects of CRM Cloud. Focus on analysing the market share, product portfolio, revenue and gross profit margin of global major manufacturers, as well as the market status and trends of different product types and applications in the global CRM Cloud market. The report data covers historical data from 2019 to 2023, base year in 2024 and forecast data from 2025 to 2030.
The regions and countries in the report include North America, Europe, China, APAC (excl. China), Latin America and Middle East and Africa, covering the CRM Cloud market conditions and future development trends of key regions and countries, combined with industry-related policies and the latest technological developments, analyze the development characteristics of CRM Cloud industries in various regions and countries, help companies understand the development characteristics of each region, help companies formulate business strategies, and achieve the ultimate goal of the company's global development strategy.
The data sources of this report mainly include the National Bureau of Statistics, customs databases, industry associations, corporate financial reports, third-party databases, etc. Among them, macroeconomic data mainly comes from the National Bureau of Statistics, International Economic Research Organization; industry statistical data mainly come from industry associations; company data mainly comes from interviews, public information collection, third-party reliable databases, and price data mainly comes from various markets monitoring database.
Global Key Manufacturers of CRM Cloud Include:
Salesforce
SAP
Microsoft
Oracle
Adobe
HubSpot
Yidong Fenxiang Technology
Renke Hudong Technology
Liudu Renhe Technology
Kingdee
Yonyou
HAND
Quanchengyun Technology
Shenzhou Yundong Technology
CRM Cloud Product Segment Include:
Project Cloud CRM
Retail and Distribution Cloud CRM
CRM Cloud Product Application Include:
Small and Medium-Sized Enterprises
Large Enterprises
Chapter Scope
Chapter 1: Product Research Range, Product Types and Applications, Market Overview, Market Situation and Trends
Chapter 2: Global CRM Cloud Industry PESTEL Analysis
Chapter 3: Global CRM Cloud Industry Porter's Five Forces Analysis
Chapter 4: Global CRM Cloud Major Regional Market Size and Forecast Analysis
Chapter 5: Global CRM Cloud Market Size and Forecast by Type and Application Analysis
Chapter 6: North America CRM Cloud Competitive Analysis (Market Size, Key Players and Market Share, Product Type and Application Segment Analysis, Countries Analysis)
Chapter 7: Europe CRM Cloud Competitive Analysis (Market Size, Key Players and Market Share, Product Type and Application Segment Analysis, Countries Analysis)
Chapter 8: China CRM Cloud Competitive Analysis (Market Size, Key Players and Market Share, Product Type and Application Segment Analysis, Countries Analysis)
Chapter 9: APAC (Excl. China) CRM Cloud Competitive Analysis (Market Size, Key Players and Market Share, Product Type and Application Segment Analysis, Countries Analysis)
Chapter 10: Latin America CRM Cloud Competitive Analysis (Market Size, Key Players and Market Share, Product Type and Application Segment Analysis, Countries Analysis)
Chapter 11: Middle East and Africa CRM Cloud Competitive Analysis (Market Size, Key Players and Market Share, Product Type and Application Segment Analysis, Countries Analysis)
Chapter 12: Global CRM Cloud Competitive Analysis of Key Manufacturers (Revenue, Market Share, Regional Distribution and Industry Concentration)
Chapter 13: Key Company Profiles (Product Portfolio, Revenue and Gross Margin)
Chapter 14: Industrial Chain Analysis, Include Raw Material Suppliers, Distributors and Customers
Chapter 15: Research Findings and Conclusion
Chapter 16: Methodology and Data Sources
Table of Contents 1 CRM Cloud Market Overview 1.1 Product Definition and Statistical Scope 1.2 CRM Cloud Product by Type 1.2.1 Global CRM Cloud Market Size by Type, 2023 VS 2024 VS 2030 1.2.2 Project Cloud CRM 1.2.3 Retail and Distribution Cloud CRM 1.3 CRM Cloud Product by Application 1.3.1 Global CRM Cloud Market Size by Application, 2023 VS 2024 VS 2030 1.3.2 Small and Medium-Sized Enterprises 1.3.3 Large Enterprises 1.4 Global CRM Cloud Market Revenue Analysis (2019-2030) 1.5 CRM Cloud Market Development Status and Trends 1.5.1 CRM Cloud Industry Development Status Analysis 1.5.2 CRM Cloud Industry Development Trends Analysis 2 CRM Cloud Market PESTEL Analysis 2.1 Political Factors Analysis 2.2 Economic Factors Analysis 2.3 Social Factors Analysis 2.4 Technological Factors Analysis 2.5 Environmental Factors Analysis 2.6 Legal Factors Analysis 3 CRM Cloud Market Porter's Five Forces Analysis 3.1 Competitive Rivalry 3.2 Threat of New Entrants 3.3 Bargaining Power of Suppliers 3.4 Bargaining Power of Buyers 3.5 Threat of Substitutes 4 Global CRM Cloud Market Analysis by Regions 4.1 CRM Cloud Overall Market: 2023 VS 2024 VS 2030 4.2 Global CRM Cloud Revenue and Forecast Analysis (2019-2030) 4.2.1 Global CRM Cloud Revenue and Market Share by Region (2019-2024) 4.2.2 Global CRM Cloud Revenue Forecast by Region (2025-2030) 5 Global CRM Cloud Market Size by Type and Application 5.1 Global CRM Cloud Market Size by Type 5.2 Global CRM Cloud Market Size by Application 6 North America 6.1 North America CRM Cloud Market Size and Growth Rate Analysis (2019-2030) 6.2 North America Key Manufacturers Analysis 6.3 North America CRM Cloud Market Size by Type 6.4 North America CRM Cloud Market Size by Application 6.5 North America CRM Cloud Market Size by Country 6.5.1 US 6.5.2 Canada 7 Europe 7.1 Europe CRM Cloud Market Size and Growth Rate Analysis (2019-2030) 7.2 Europe Key Manufacturers Analysis 7.3 Europe CRM Cloud Market Size by Type 7.4 Europe CRM Cloud Market Size by Application 7.5 Europe CRM Cloud Market Size by Country 7.5.1 Germany 7.5.2 France 7.5.3 United Kingdom 7.5.4 Italy 7.5.5 Spain 7.5.6 Benelux 8 China 8.1 China CRM Cloud Market Size and Growth Rate Analysis (2019-2030) 8.2 China Key Manufacturers Analysis 8.3 China CRM Cloud Market Size by Type 8.4 China CRM Cloud Market Size by Application 9 APAC (excl. China) 9.1 APAC (excl. China) CRM Cloud Market Size and Growth Rate Analysis (2019-2030) 9.2 APAC (excl. China) Key Manufacturers Analysis 9.3 APAC (excl. China) CRM Cloud Market Size by Type 9.4 APAC (excl. China) CRM Cloud Market Size by Application 9.5 APAC (excl. China) CRM Cloud Market Size by Country 9.5.1 Japan 9.5.2 South Korea 9.5.3 India 9.5.4 Australia 9.5.5 Indonesia 9.5.6 Vietnam 9.5.7 Malaysia 9.5.8 Thailand 10 Latin America 10.1 Latin America CRM Cloud Market Size and Growth Rate Analysis (2019-2030) 10.2 Latin America Key Manufacturers Analysis 10.3 Latin America CRM Cloud Market Size by Type 10.4 Latin America CRM Cloud Market Size by Application 10.5 Latin America CRM Cloud Market Size by Country 10.5.1 Mecixo 10.5.2 Brazil 11 Middle East & Africa 11.1 Middle East & Africa CRM Cloud Market Size and Growth Rate Analysis (2019-2030) 11.2 Middle East & Africa Key Manufacturers Analysis 11.3 Middle East & Africa CRM Cloud Market Size by Type 11.4 Middle East & Africa CRM Cloud Market Size by Application 11.5 Middle East & Africa CRM Cloud Market Size by Country 11.5.1 Saudi Arabia 11.5.2 South Africa 12 Market Competition by Manufacturers 12.1 Global CRM Cloud Market Revenue by Key Manufacturers (2020-2024) 12.2 CRM Cloud Competitive Landscape Analysis and Market Dynamic 12.2.1 CRM Cloud Competitive Landscape Analysis 12.2.2 Global Key Manufacturers Headquarter and Key Area Sales 12.2.3 Market Dynamic 13 Key Companies Analysis 13.1 Salesforce 13.1.1 Salesforce Basic Company Profile (Employees, Areas Service, Competitors and Contact Information) 13.1.2 Salesforce CRM Cloud Product Portfolio 13.1.3 Salesforce CRM Cloud Market Data Analysis (Revenue, Gross Margin and Market Share) (2020-2024) 13.2 SAP 13.2.1 SAP Basic Company Profile (Employees, Areas Service, Competitors and Contact Information) 13.2.2 SAP CRM Cloud Product Portfolio 13.2.3 SAP CRM Cloud Market Data Analysis (Revenue, Gross Margin and Market Share) (2020-2024) 13.3 Microsoft 13.3.1 Microsoft Basic Company Profile (Employees, Areas Service, Competitors and Contact Information) 13.3.2 Microsoft CRM Cloud Product Portfolio 13.3.3 Microsoft CRM Cloud Market Data Analysis (Revenue, Gross Margin and Market Share) (2020-2024) 13.4 Oracle 13.4.1 Oracle Basic Company Profile (Employees, Areas Service, Competitors and Contact Information) 13.4.2 Oracle CRM Cloud Product Portfolio 13.4.3 Oracle CRM Cloud Market Data Analysis (Revenue, Gross Margin and Market Share) (2020-2024) 13.5 Adobe 13.5.1 Adobe Basic Company Profile (Employees, Areas Service, Competitors and Contact Information) 13.5.2 Adobe CRM Cloud Product Portfolio 13.5.3 Adobe CRM Cloud Market Data Analysis (Revenue, Gross Margin and Market Share) (2020-2024) 13.6 HubSpot 13.6.1 HubSpot Basic Company Profile (Employees, Areas Service, Competitors and Contact Information) 13.6.2 HubSpot CRM Cloud Product Portfolio 13.6.3 HubSpot CRM Cloud Market Data Analysis (Revenue, Gross Margin and Market Share) (2020-2024) 13.7 Yidong Fenxiang Technology 13.7.1 Yidong Fenxiang Technology Basic Company Profile (Employees, Areas Service, Competitors and Contact Information) 13.7.2 Yidong Fenxiang Technology CRM Cloud Product Portfolio 13.7.3 Yidong Fenxiang Technology CRM Cloud Market Data Analysis (Revenue, Gross Margin and Market Share) (2020-2024) 13.8 Renke Hudong Technology 13.8.1 Renke Hudong Technology Basic Company Profile (Employees, Areas Service, Competitors and Contact Information) 13.8.2 Renke Hudong Technology CRM Cloud Product Portfolio 13.8.3 Renke Hudong Technology CRM Cloud Market Data Analysis (Revenue, Gross Margin and Market Share) (2020-2024) 13.9 Liudu Renhe Technology 13.9.1 Liudu Renhe Technology Basic Company Profile (Employees, Areas Service, Competitors and Contact Information) 13.9.2 Liudu Renhe Technology CRM Cloud Product Portfolio 13.9.3 Liudu Renhe Technology CRM Cloud Market Data Analysis (Revenue, Gross Margin and Market Share) (2020-2024) 13.10 Kingdee 13.10.1 Kingdee Basic Company Profile (Employees, Areas Service, Competitors and Contact Information) 13.10.2 Kingdee CRM Cloud Product Portfolio 13.10.3 Kingdee CRM Cloud Market Data Analysis (Revenue, Gross Margin and Market Share) (2020-2024) 13.11 Yonyou 13.11.1 Yonyou Basic Company Profile (Employees, Areas Service, Competitors and Contact Information) 13.11.2 Yonyou CRM Cloud Product Portfolio 13.11.3 Yonyou CRM Cloud Market Data Analysis (Revenue, Gross Margin and Market Share) (2020-2024) 13.12 HAND 13.12.1 HAND Basic Company Profile (Employees, Areas Service, Competitors and Contact Information) 13.12.2 HAND CRM Cloud Product Portfolio 13.12.3 HAND CRM Cloud Market Data Analysis (Revenue, Gross Margin and Market Share) (2020-2024) 13.13 Quanchengyun Technology 13.13.1 Quanchengyun Technology Basic Company Profile (Employees, Areas Service, Competitors and Contact Information) 13.13.2 Quanchengyun Technology CRM Cloud Product Portfolio 13.13.3 Quanchengyun Technology CRM Cloud Market Data Analysis (Revenue, Gross Margin and Market Share) (2020-2024) 13.14 Shenzhou Yundong Technology 13.14.1 Shenzhou Yundong Technology Basic Company Profile (Employees, Areas Service, Competitors and Contact Information) 13.14.2 Shenzhou Yundong Technology CRM Cloud Product Portfolio 13.14.3 Shenzhou Yundong Technology CRM Cloud Market Data Analysis (Revenue, Gross Margin and Market Share) (2020-2024) 14 Industry Chain Analysis 14.1 CRM Cloud Industry Chain Analysis 14.2 CRM Cloud Industry Raw Material and Suppliers Analysis 14.2.1 Upstream Key Raw Material Supply Analysis 14.2.2 Raw Material Suppliers and Contact Information 14.3 CRM Cloud Typical Downstream Customers 14.4 CRM Cloud Sales Channel Analysis 15 Research Findings and Conclusion 16 Methodology and Data Source 16.1 Methodology/Research Approach 16.2 Research Scope 16.3 Benchmarks and Assumptions 16.4 Date Source 16.4.1 Primary Sources 16.4.2 Secondary Sources 16.5 Data Cross Validation 16.6 Disclaimer
Publisher: DIResearch
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