Global CRM Software Competitive Landscape Professional Research Report 2024

Research Summary

CRM software, which stands for Customer Relationship Management software, is a technology tool designed to help businesses manage and optimize their interactions with customers, leads, and prospects. It serves as a centralized database that stores and organizes essential customer information, such as contact details, communication history, purchase history, and preferences. CRM software enables businesses to gain valuable insights into their customers' needs and behaviors, allowing them to personalize interactions, provide better customer service, and enhance the overall customer experience. It streamlines sales processes by tracking leads, managing sales pipelines, and automating tasks, helping sales teams prioritize their efforts and close deals more efficiently. Additionally, CRM software facilitates targeted marketing campaigns, enabling businesses to reach the right audience with the right messages at the right time. The software's analytics and reporting capabilities offer valuable business intelligence, supporting data-driven decision-making and fostering business growth. CRM software is available in various types, including cloud-based solutions that offer flexibility, scalability, and real-time access to data from anywhere with an internet connection. As an essential tool for managing customer relationships and improving business performance, CRM software plays a vital role in enhancing customer satisfaction, increasing sales, and driving overall success for modern enterprises.

According to DIResearch's in-depth investigation and research, the global CRM Software market size will reach US$ Million in 2024, and is expected to reach US$ Million in 2030, with a CAGR of % (2025-2030). Among them, the China market has changed rapidly in the past few years. The market size in 2024 will be US$ Million, accounting for approximately % of the world. It is expected to reach US$ Million in 2030, and the global share will reach %.

The major global manufacturers of CRM Software include Oracle, SAP, Salesforce, Microsoft, monday.com, Zendesk, Freshworks, Zoho, Thryv, Pipedrive, Nextiva CRM, Hubspot, ActiveCampaign, Pipeliner, Nimble, Sage, Keap, Insightly, Maximizer Software, Salesboom, SugarCRM, Epsilon, Genesys, Verint etc. The global players competition landscape in this report is divided into three tiers. The first tiers is the global leading enterprise, which occupies a major market share, is in a leading position in the industry, has strong competitiveness and influence, and has a large revenue scale; the second tiers has a certain share and popularity in the market, actively follows the industry leaders in product, service or technological innovation, and has a medium revenue scale; the third tiers has a smaller share in the market, has a lower brand awareness, mainly focuses on the local market, and has a relatively small revenue scale.

This report studies the market size, price trends and future development prospects of CRM Software. Focus on analysing the market share, product portfolio, revenue and gross profit margin of global major manufacturers, as well as the market status and trends of different product types and applications in the global CRM Software market. The report data covers historical data from 2019 to 2023, base year in 2024 and forecast data from 2025 to 2030.

The regions and countries in the report include North America, Europe, China, APAC (excl. China), Latin America and Middle East and Africa, covering the CRM Software market conditions and future development trends of key regions and countries, combined with industry-related policies and the latest technological developments, analyze the development characteristics of CRM Software industries in various regions and countries, help companies understand the development characteristics of each region, help companies formulate business strategies, and achieve the ultimate goal of the company's global development strategy.

The data sources of this report mainly include the National Bureau of Statistics, customs databases, industry associations, corporate financial reports, third-party databases, etc. Among them, macroeconomic data mainly comes from the National Bureau of Statistics, International Economic Research Organization; industry statistical data mainly come from industry associations; company data mainly comes from interviews, public information collection, third-party reliable databases, and price data mainly comes from various markets monitoring database.

Global Key Manufacturers of CRM Software Include:

Oracle

SAP

Salesforce

Microsoft

monday.com

Zendesk

Freshworks

Zoho

Thryv

Pipedrive

Nextiva CRM

Hubspot

ActiveCampaign

Pipeliner

Nimble

Sage

Keap

Insightly

Maximizer Software

Salesboom

SugarCRM

Epsilon

Genesys

Verint

CRM Software Product Segment Include:

On-Premise

Cloud Based

CRM Software Product Application Include:

BFSI

Healthcare

Retail

Government

Industrial Manufacturing

Others

Chapter Scope

Chapter 1: Product Research Range, Product Types and Applications, Market Overview, Market Situation and Trends

Chapter 2: Global CRM Software Industry PESTEL Analysis

Chapter 3: Global CRM Software Industry Porter's Five Forces Analysis

Chapter 4: Global CRM Software Major Regional Market Size and Forecast Analysis

Chapter 5: Global CRM Software Market Size and Forecast by Type and Application Analysis

Chapter 6: North America CRM Software Competitive Analysis (Market Size, Key Players and Market Share, Product Type and Application Segment Analysis, Countries Analysis)

Chapter 7: Europe CRM Software Competitive Analysis (Market Size, Key Players and Market Share, Product Type and Application Segment Analysis, Countries Analysis)

Chapter 8: China CRM Software Competitive Analysis (Market Size, Key Players and Market Share, Product Type and Application Segment Analysis, Countries Analysis)

Chapter 9: APAC (Excl. China) CRM Software Competitive Analysis (Market Size, Key Players and Market Share, Product Type and Application Segment Analysis, Countries Analysis)

Chapter 10: Latin America CRM Software Competitive Analysis (Market Size, Key Players and Market Share, Product Type and Application Segment Analysis, Countries Analysis)

Chapter 11: Middle East and Africa CRM Software Competitive Analysis (Market Size, Key Players and Market Share, Product Type and Application Segment Analysis, Countries Analysis)

Chapter 12: Global CRM Software Competitive Analysis of Key Manufacturers (Revenue, Market Share, Regional Distribution and Industry Concentration)

Chapter 13: Key Company Profiles (Product Portfolio, Revenue and Gross Margin)

Chapter 14: Industrial Chain Analysis, Include Raw Material Suppliers, Distributors and Customers

Chapter 15: Research Findings and Conclusion

Chapter 16: Methodology and Data Sources

Table of Contents

1 CRM Software Market Overview

1.1 Product Definition and Statistical Scope

1.2 CRM Software Product by Type

1.2.1 Global CRM Software Market Size by Type, 2023 VS 2024 VS 2030

1.2.2 On-Premise

1.2.3 Cloud Based

1.3 CRM Software Product by Application

1.3.1 Global CRM Software Market Size by Application, 2023 VS 2024 VS 2030

1.3.2 BFSI

1.3.3 Healthcare

1.3.4 Retail

1.3.5 Government

1.3.6 Industrial Manufacturing

1.3.7 Others

1.4 Global CRM Software Market Revenue Analysis (2019-2030)

1.5 CRM Software Market Development Status and Trends

1.5.1 CRM Software Industry Development Status Analysis

1.5.2 CRM Software Industry Development Trends Analysis

2 CRM Software Market PESTEL Analysis

2.1 Political Factors Analysis

2.2 Economic Factors Analysis

2.3 Social Factors Analysis

2.4 Technological Factors Analysis

2.5 Environmental Factors Analysis

2.6 Legal Factors Analysis

3 CRM Software Market Porter's Five Forces Analysis

3.1 Competitive Rivalry

3.2 Threat of New Entrants

3.3 Bargaining Power of Suppliers

3.4 Bargaining Power of Buyers

3.5 Threat of Substitutes

4 Global CRM Software Market Analysis by Regions

4.1 CRM Software Overall Market: 2023 VS 2024 VS 2030

4.2 Global CRM Software Revenue and Forecast Analysis (2019-2030)

4.2.1 Global CRM Software Revenue and Market Share by Region (2019-2024)

4.2.2 Global CRM Software Revenue Forecast by Region (2025-2030)

5 Global CRM Software Market Size by Type and Application

5.1 Global CRM Software Market Size by Type

5.2 Global CRM Software Market Size by Application

6 North America

6.1 North America CRM Software Market Size and Growth Rate Analysis (2019-2030)

6.2 North America Key Manufacturers Analysis

6.3 North America CRM Software Market Size by Type

6.4 North America CRM Software Market Size by Application

6.5 North America CRM Software Market Size by Country

6.5.1 US

6.5.2 Canada

7 Europe

7.1 Europe CRM Software Market Size and Growth Rate Analysis (2019-2030)

7.2 Europe Key Manufacturers Analysis

7.3 Europe CRM Software Market Size by Type

7.4 Europe CRM Software Market Size by Application

7.5 Europe CRM Software Market Size by Country

7.5.1 Germany

7.5.2 France

7.5.3 United Kingdom

7.5.4 Italy

7.5.5 Spain

7.5.6 Benelux

8 China

8.1 China CRM Software Market Size and Growth Rate Analysis (2019-2030)

8.2 China Key Manufacturers Analysis

8.3 China CRM Software Market Size by Type

8.4 China CRM Software Market Size by Application

9 APAC (excl. China)

9.1 APAC (excl. China) CRM Software Market Size and Growth Rate Analysis (2019-2030)

9.2 APAC (excl. China) Key Manufacturers Analysis

9.3 APAC (excl. China) CRM Software Market Size by Type

9.4 APAC (excl. China) CRM Software Market Size by Application

9.5 APAC (excl. China) CRM Software Market Size by Country

9.5.1 Japan

9.5.2 South Korea

9.5.3 India

9.5.4 Australia

9.5.5 Indonesia

9.5.6 Vietnam

9.5.7 Malaysia

9.5.8 Thailand

10 Latin America

10.1 Latin America CRM Software Market Size and Growth Rate Analysis (2019-2030)

10.2 Latin America Key Manufacturers Analysis

10.3 Latin America CRM Software Market Size by Type

10.4 Latin America CRM Software Market Size by Application

10.5 Latin America CRM Software Market Size by Country

10.5.1 Mecixo

10.5.2 Brazil

11 Middle East & Africa

11.1 Middle East & Africa CRM Software Market Size and Growth Rate Analysis (2019-2030)

11.2 Middle East & Africa Key Manufacturers Analysis

11.3 Middle East & Africa CRM Software Market Size by Type

11.4 Middle East & Africa CRM Software Market Size by Application

11.5 Middle East & Africa CRM Software Market Size by Country

11.5.1 Saudi Arabia

11.5.2 South Africa

12 Market Competition by Manufacturers

12.1 Global CRM Software Market Revenue by Key Manufacturers (2020-2024)

12.2 CRM Software Competitive Landscape Analysis and Market Dynamic

12.2.1 CRM Software Competitive Landscape Analysis

12.2.2 Global Key Manufacturers Headquarter and Key Area Sales

12.2.3 Market Dynamic

13 Key Companies Analysis

13.1 Oracle

13.1.1 Oracle Basic Company Profile (Employees, Areas Service, Competitors and Contact Information)

13.1.2 Oracle CRM Software Product Portfolio

13.1.3 Oracle CRM Software Market Data Analysis (Revenue, Gross Margin and Market Share) (2020-2024)

13.2 SAP

13.2.1 SAP Basic Company Profile (Employees, Areas Service, Competitors and Contact Information)

13.2.2 SAP CRM Software Product Portfolio

13.2.3 SAP CRM Software Market Data Analysis (Revenue, Gross Margin and Market Share) (2020-2024)

13.3 Salesforce

13.3.1 Salesforce Basic Company Profile (Employees, Areas Service, Competitors and Contact Information)

13.3.2 Salesforce CRM Software Product Portfolio

13.3.3 Salesforce CRM Software Market Data Analysis (Revenue, Gross Margin and Market Share) (2020-2024)

13.4 Microsoft

13.4.1 Microsoft Basic Company Profile (Employees, Areas Service, Competitors and Contact Information)

13.4.2 Microsoft CRM Software Product Portfolio

13.4.3 Microsoft CRM Software Market Data Analysis (Revenue, Gross Margin and Market Share) (2020-2024)

13.5 monday.com

13.5.1 monday.com Basic Company Profile (Employees, Areas Service, Competitors and Contact Information)

13.5.2 monday.com CRM Software Product Portfolio

13.5.3 monday.com CRM Software Market Data Analysis (Revenue, Gross Margin and Market Share) (2020-2024)

13.6 Zendesk

13.6.1 Zendesk Basic Company Profile (Employees, Areas Service, Competitors and Contact Information)

13.6.2 Zendesk CRM Software Product Portfolio

13.6.3 Zendesk CRM Software Market Data Analysis (Revenue, Gross Margin and Market Share) (2020-2024)

13.7 Freshworks

13.7.1 Freshworks Basic Company Profile (Employees, Areas Service, Competitors and Contact Information)

13.7.2 Freshworks CRM Software Product Portfolio

13.7.3 Freshworks CRM Software Market Data Analysis (Revenue, Gross Margin and Market Share) (2020-2024)

13.8 Zoho

13.8.1 Zoho Basic Company Profile (Employees, Areas Service, Competitors and Contact Information)

13.8.2 Zoho CRM Software Product Portfolio

13.8.3 Zoho CRM Software Market Data Analysis (Revenue, Gross Margin and Market Share) (2020-2024)

13.9 Thryv

13.9.1 Thryv Basic Company Profile (Employees, Areas Service, Competitors and Contact Information)

13.9.2 Thryv CRM Software Product Portfolio

13.9.3 Thryv CRM Software Market Data Analysis (Revenue, Gross Margin and Market Share) (2020-2024)

13.10 Pipedrive

13.10.1 Pipedrive Basic Company Profile (Employees, Areas Service, Competitors and Contact Information)

13.10.2 Pipedrive CRM Software Product Portfolio

13.10.3 Pipedrive CRM Software Market Data Analysis (Revenue, Gross Margin and Market Share) (2020-2024)

13.11 Nextiva CRM

13.11.1 Nextiva CRM Basic Company Profile (Employees, Areas Service, Competitors and Contact Information)

13.11.2 Nextiva CRM CRM Software Product Portfolio

13.11.3 Nextiva CRM CRM Software Market Data Analysis (Revenue, Gross Margin and Market Share) (2020-2024)

13.12 Hubspot

13.12.1 Hubspot Basic Company Profile (Employees, Areas Service, Competitors and Contact Information)

13.12.2 Hubspot CRM Software Product Portfolio

13.12.3 Hubspot CRM Software Market Data Analysis (Revenue, Gross Margin and Market Share) (2020-2024)

13.13 ActiveCampaign

13.13.1 ActiveCampaign Basic Company Profile (Employees, Areas Service, Competitors and Contact Information)

13.13.2 ActiveCampaign CRM Software Product Portfolio

13.13.3 ActiveCampaign CRM Software Market Data Analysis (Revenue, Gross Margin and Market Share) (2020-2024)

13.14 Pipeliner

13.14.1 Pipeliner Basic Company Profile (Employees, Areas Service, Competitors and Contact Information)

13.14.2 Pipeliner CRM Software Product Portfolio

13.14.3 Pipeliner CRM Software Market Data Analysis (Revenue, Gross Margin and Market Share) (2020-2024)

13.15 Nimble

13.15.1 Nimble Basic Company Profile (Employees, Areas Service, Competitors and Contact Information)

13.15.2 Nimble CRM Software Product Portfolio

13.15.3 Nimble CRM Software Market Data Analysis (Revenue, Gross Margin and Market Share) (2020-2024)

13.16 Sage

13.16.1 Sage Basic Company Profile (Employees, Areas Service, Competitors and Contact Information)

13.16.2 Sage CRM Software Product Portfolio

13.16.3 Sage CRM Software Market Data Analysis (Revenue, Gross Margin and Market Share) (2020-2024)

13.17 Keap

13.17.1 Keap Basic Company Profile (Employees, Areas Service, Competitors and Contact Information)

13.17.2 Keap CRM Software Product Portfolio

13.17.3 Keap CRM Software Market Data Analysis (Revenue, Gross Margin and Market Share) (2020-2024)

13.18 Insightly

13.18.1 Insightly Basic Company Profile (Employees, Areas Service, Competitors and Contact Information)

13.18.2 Insightly CRM Software Product Portfolio

13.18.3 Insightly CRM Software Market Data Analysis (Revenue, Gross Margin and Market Share) (2020-2024)

13.19 Maximizer Software

13.19.1 Maximizer Software Basic Company Profile (Employees, Areas Service, Competitors and Contact Information)

13.19.2 Maximizer Software CRM Software Product Portfolio

13.19.3 Maximizer Software CRM Software Market Data Analysis (Revenue, Gross Margin and Market Share) (2020-2024)

13.20 Salesboom

13.20.1 Salesboom Basic Company Profile (Employees, Areas Service, Competitors and Contact Information)

13.20.2 Salesboom CRM Software Product Portfolio

13.20.3 Salesboom CRM Software Market Data Analysis (Revenue, Gross Margin and Market Share) (2020-2024)

13.21 SugarCRM

13.21.1 SugarCRM Basic Company Profile (Employees, Areas Service, Competitors and Contact Information)

13.21.2 SugarCRM CRM Software Product Portfolio

13.21.3 SugarCRM CRM Software Market Data Analysis (Revenue, Gross Margin and Market Share) (2020-2024)

13.22 Epsilon

13.22.1 Epsilon Basic Company Profile (Employees, Areas Service, Competitors and Contact Information)

13.22.2 Epsilon CRM Software Product Portfolio

13.22.3 Epsilon CRM Software Market Data Analysis (Revenue, Gross Margin and Market Share) (2020-2024)

13.23 Genesys

13.23.1 Genesys Basic Company Profile (Employees, Areas Service, Competitors and Contact Information)

13.23.2 Genesys CRM Software Product Portfolio

13.23.3 Genesys CRM Software Market Data Analysis (Revenue, Gross Margin and Market Share) (2020-2024)

13.24 Verint

13.24.1 Verint Basic Company Profile (Employees, Areas Service, Competitors and Contact Information)

13.24.2 Verint CRM Software Product Portfolio

13.24.3 Verint CRM Software Market Data Analysis (Revenue, Gross Margin and Market Share) (2020-2024)

14 Industry Chain Analysis

14.1 CRM Software Industry Chain Analysis

14.2 CRM Software Industry Raw Material and Suppliers Analysis

14.2.1 Upstream Key Raw Material Supply Analysis

14.2.2 Raw Material Suppliers and Contact Information

14.3 CRM Software Typical Downstream Customers

14.4 CRM Software Sales Channel Analysis

15 Research Findings and Conclusion

16 Methodology and Data Source

16.1 Methodology/Research Approach

16.2 Research Scope

16.3 Benchmarks and Assumptions

16.4 Date Source

16.4.1 Primary Sources

16.4.2 Secondary Sources

16.5 Data Cross Validation

16.6 Disclaimer

Name*

Email ID*

Company*

Phone (With Country Code)*

What is/are your question(s)?:

Publisher: DIResearch

Related Reports

Blockchain in Healthcare Market By Blockchain (Public Blockchain, Private Blockchain, Hybrid Blockchain, Others), By Application (Supply Chain Management, Data Exchange and Interoperability, Claims Adjudication and Billing, Others), By End User (Pharmaceutical and Medical Device Companies, Healthcare Payers, Healthcare Providers), Global Market Size, Segmental analysis, Regional Overview, Company share analysis, Leading Company Profiles And Market Forecast, 2025 - 2035

Global Vector Graphics Software Competitive Landscape Professional Research Report 2024

Global Veterinary Clinics Services Competitive Landscape Professional Research Report 2024

Global Second-hand Commodity Trading Platform Competitive Landscape Professional Research Report 2024

Global UV Disinfection Competitive Landscape Professional Research Report 2024

Why Market Study Report?

Best Price for Reports
Large Report Database
Easily Customize Reports
24/7 Email & Phone Support