Research Summary
Customer feedback software is a specialized tool or platform designed to collect, analyze, and manage feedback from customers regarding their experiences with a company's products, services, or interactions. This software provides businesses with a centralized and systematic way to gather feedback through various channels, such as online surveys, email, social media, and website feedback forms. It allows companies to capture both quantitative data, such as ratings and scores, as well as qualitative data, including comments and suggestions. Customer feedback software then analyzes and interprets the data, generating valuable insights that help businesses understand customer needs, preferences, and pain points. These insights enable companies to make data-driven decisions to improve their offerings, optimize customer service, and enhance overall customer experience. By actively seeking and acting upon customer feedback, companies can build stronger relationships with their customers, boost loyalty, and drive continuous improvement in their products and services.
According to DIResearch's in-depth investigation and research, the global Customer Feedback Software market size will reach US$ Million in 2024, and is expected to reach US$ Million in 2030, with a CAGR of % (2025-2030). Among them, the China market has changed rapidly in the past few years. The market size in 2024 will be US$ Million, accounting for approximately % of the world. It is expected to reach US$ Million in 2030, and the global share will reach %.
The major global manufacturers of Customer Feedback Software include HubSpot, Zendesk, Qualtrics, SurveyMonkey, Bazaarvoice, Trustpilot, Yotpo, Clarabridge, EKomi, PowerReviews, AskNicely, TurnTo etc. The global players competition landscape in this report is divided into three tiers. The first tiers is the global leading enterprise, which occupies a major market share, is in a leading position in the industry, has strong competitiveness and influence, and has a large revenue scale; the second tiers has a certain share and popularity in the market, actively follows the industry leaders in product, service or technological innovation, and has a medium revenue scale; the third tiers has a smaller share in the market, has a lower brand awareness, mainly focuses on the local market, and has a relatively small revenue scale.
This report studies the market size, price trends and future development prospects of Customer Feedback Software. Focus on analysing the market share, product portfolio, revenue and gross profit margin of global major manufacturers, as well as the market status and trends of different product types and applications in the global Customer Feedback Software market. The report data covers historical data from 2019 to 2023, base year in 2024 and forecast data from 2025 to 2030.
The regions and countries in the report include North America, Europe, China, APAC (excl. China), Latin America and Middle East and Africa, covering the Customer Feedback Software market conditions and future development trends of key regions and countries, combined with industry-related policies and the latest technological developments, analyze the development characteristics of Customer Feedback Software industries in various regions and countries, help companies understand the development characteristics of each region, help companies formulate business strategies, and achieve the ultimate goal of the company's global development strategy.
The data sources of this report mainly include the National Bureau of Statistics, customs databases, industry associations, corporate financial reports, third-party databases, etc. Among them, macroeconomic data mainly comes from the National Bureau of Statistics, International Economic Research Organization; industry statistical data mainly come from industry associations; company data mainly comes from interviews, public information collection, third-party reliable databases, and price data mainly comes from various markets monitoring database.
Global Key Manufacturers of Customer Feedback Software Include:
HubSpot
Zendesk
Qualtrics
SurveyMonkey
Bazaarvoice
Trustpilot
Yotpo
Clarabridge
EKomi
PowerReviews
AskNicely
TurnTo
Customer Feedback Software Product Segment Include:
Cloud Based
Web Based
Customer Feedback Software Product Application Include:
Large Enterprises
SMEs
Chapter Scope
Chapter 1: Product Research Range, Product Types and Applications, Market Overview, Market Situation and Trends
Chapter 2: Global Customer Feedback Software Industry PESTEL Analysis
Chapter 3: Global Customer Feedback Software Industry Porter's Five Forces Analysis
Chapter 4: Global Customer Feedback Software Major Regional Market Size and Forecast Analysis
Chapter 5: Global Customer Feedback Software Market Size and Forecast by Type and Application Analysis
Chapter 6: North America Customer Feedback Software Competitive Analysis (Market Size, Key Players and Market Share, Product Type and Application Segment Analysis, Countries Analysis)
Chapter 7: Europe Customer Feedback Software Competitive Analysis (Market Size, Key Players and Market Share, Product Type and Application Segment Analysis, Countries Analysis)
Chapter 8: China Customer Feedback Software Competitive Analysis (Market Size, Key Players and Market Share, Product Type and Application Segment Analysis, Countries Analysis)
Chapter 9: APAC (Excl. China) Customer Feedback Software Competitive Analysis (Market Size, Key Players and Market Share, Product Type and Application Segment Analysis, Countries Analysis)
Chapter 10: Latin America Customer Feedback Software Competitive Analysis (Market Size, Key Players and Market Share, Product Type and Application Segment Analysis, Countries Analysis)
Chapter 11: Middle East and Africa Customer Feedback Software Competitive Analysis (Market Size, Key Players and Market Share, Product Type and Application Segment Analysis, Countries Analysis)
Chapter 12: Global Customer Feedback Software Competitive Analysis of Key Manufacturers (Revenue, Market Share, Regional Distribution and Industry Concentration)
Chapter 13: Key Company Profiles (Product Portfolio, Revenue and Gross Margin)
Chapter 14: Industrial Chain Analysis, Include Raw Material Suppliers, Distributors and Customers
Chapter 15: Research Findings and Conclusion
Chapter 16: Methodology and Data Sources
Table of Contents 1 Customer Feedback Software Market Overview 1.1 Product Definition and Statistical Scope 1.2 Customer Feedback Software Product by Type 1.2.1 Global Customer Feedback Software Market Size by Type, 2023 VS 2024 VS 2030 1.2.2 Cloud Based 1.2.3 Web Based 1.3 Customer Feedback Software Product by Application 1.3.1 Global Customer Feedback Software Market Size by Application, 2023 VS 2024 VS 2030 1.3.2 Large Enterprises 1.3.3 SMEs 1.4 Global Customer Feedback Software Market Revenue Analysis (2019-2030) 1.5 Customer Feedback Software Market Development Status and Trends 1.5.1 Customer Feedback Software Industry Development Status Analysis 1.5.2 Customer Feedback Software Industry Development Trends Analysis 2 Customer Feedback Software Market PESTEL Analysis 2.1 Political Factors Analysis 2.2 Economic Factors Analysis 2.3 Social Factors Analysis 2.4 Technological Factors Analysis 2.5 Environmental Factors Analysis 2.6 Legal Factors Analysis 3 Customer Feedback Software Market Porter's Five Forces Analysis 3.1 Competitive Rivalry 3.2 Threat of New Entrants 3.3 Bargaining Power of Suppliers 3.4 Bargaining Power of Buyers 3.5 Threat of Substitutes 4 Global Customer Feedback Software Market Analysis by Regions 4.1 Customer Feedback Software Overall Market: 2023 VS 2024 VS 2030 4.2 Global Customer Feedback Software Revenue and Forecast Analysis (2019-2030) 4.2.1 Global Customer Feedback Software Revenue and Market Share by Region (2019-2024) 4.2.2 Global Customer Feedback Software Revenue Forecast by Region (2025-2030) 5 Global Customer Feedback Software Market Size by Type and Application 5.1 Global Customer Feedback Software Market Size by Type 5.2 Global Customer Feedback Software Market Size by Application 6 North America 6.1 North America Customer Feedback Software Market Size and Growth Rate Analysis (2019-2030) 6.2 North America Key Manufacturers Analysis 6.3 North America Customer Feedback Software Market Size by Type 6.4 North America Customer Feedback Software Market Size by Application 6.5 North America Customer Feedback Software Market Size by Country 6.5.1 US 6.5.2 Canada 7 Europe 7.1 Europe Customer Feedback Software Market Size and Growth Rate Analysis (2019-2030) 7.2 Europe Key Manufacturers Analysis 7.3 Europe Customer Feedback Software Market Size by Type 7.4 Europe Customer Feedback Software Market Size by Application 7.5 Europe Customer Feedback Software Market Size by Country 7.5.1 Germany 7.5.2 France 7.5.3 United Kingdom 7.5.4 Italy 7.5.5 Spain 7.5.6 Benelux 8 China 8.1 China Customer Feedback Software Market Size and Growth Rate Analysis (2019-2030) 8.2 China Key Manufacturers Analysis 8.3 China Customer Feedback Software Market Size by Type 8.4 China Customer Feedback Software Market Size by Application 9 APAC (excl. China) 9.1 APAC (excl. China) Customer Feedback Software Market Size and Growth Rate Analysis (2019-2030) 9.2 APAC (excl. China) Key Manufacturers Analysis 9.3 APAC (excl. China) Customer Feedback Software Market Size by Type 9.4 APAC (excl. China) Customer Feedback Software Market Size by Application 9.5 APAC (excl. China) Customer Feedback Software Market Size by Country 9.5.1 Japan 9.5.2 South Korea 9.5.3 India 9.5.4 Australia 9.5.5 Indonesia 9.5.6 Vietnam 9.5.7 Malaysia 9.5.8 Thailand 10 Latin America 10.1 Latin America Customer Feedback Software Market Size and Growth Rate Analysis (2019-2030) 10.2 Latin America Key Manufacturers Analysis 10.3 Latin America Customer Feedback Software Market Size by Type 10.4 Latin America Customer Feedback Software Market Size by Application 10.5 Latin America Customer Feedback Software Market Size by Country 10.5.1 Mecixo 10.5.2 Brazil 11 Middle East & Africa 11.1 Middle East & Africa Customer Feedback Software Market Size and Growth Rate Analysis (2019-2030) 11.2 Middle East & Africa Key Manufacturers Analysis 11.3 Middle East & Africa Customer Feedback Software Market Size by Type 11.4 Middle East & Africa Customer Feedback Software Market Size by Application 11.5 Middle East & Africa Customer Feedback Software Market Size by Country 11.5.1 Saudi Arabia 11.5.2 South Africa 12 Market Competition by Manufacturers 12.1 Global Customer Feedback Software Market Revenue by Key Manufacturers (2020-2024) 12.2 Customer Feedback Software Competitive Landscape Analysis and Market Dynamic 12.2.1 Customer Feedback Software Competitive Landscape Analysis 12.2.2 Global Key Manufacturers Headquarter and Key Area Sales 12.2.3 Market Dynamic 13 Key Companies Analysis 13.1 HubSpot 13.1.1 HubSpot Basic Company Profile (Employees, Areas Service, Competitors and Contact Information) 13.1.2 HubSpot Customer Feedback Software Product Portfolio 13.1.3 HubSpot Customer Feedback Software Market Data Analysis (Revenue, Gross Margin and Market Share) (2020-2024) 13.2 Zendesk 13.2.1 Zendesk Basic Company Profile (Employees, Areas Service, Competitors and Contact Information) 13.2.2 Zendesk Customer Feedback Software Product Portfolio 13.2.3 Zendesk Customer Feedback Software Market Data Analysis (Revenue, Gross Margin and Market Share) (2020-2024) 13.3 Qualtrics 13.3.1 Qualtrics Basic Company Profile (Employees, Areas Service, Competitors and Contact Information) 13.3.2 Qualtrics Customer Feedback Software Product Portfolio 13.3.3 Qualtrics Customer Feedback Software Market Data Analysis (Revenue, Gross Margin and Market Share) (2020-2024) 13.4 SurveyMonkey 13.4.1 SurveyMonkey Basic Company Profile (Employees, Areas Service, Competitors and Contact Information) 13.4.2 SurveyMonkey Customer Feedback Software Product Portfolio 13.4.3 SurveyMonkey Customer Feedback Software Market Data Analysis (Revenue, Gross Margin and Market Share) (2020-2024) 13.5 Bazaarvoice 13.5.1 Bazaarvoice Basic Company Profile (Employees, Areas Service, Competitors and Contact Information) 13.5.2 Bazaarvoice Customer Feedback Software Product Portfolio 13.5.3 Bazaarvoice Customer Feedback Software Market Data Analysis (Revenue, Gross Margin and Market Share) (2020-2024) 13.6 Trustpilot 13.6.1 Trustpilot Basic Company Profile (Employees, Areas Service, Competitors and Contact Information) 13.6.2 Trustpilot Customer Feedback Software Product Portfolio 13.6.3 Trustpilot Customer Feedback Software Market Data Analysis (Revenue, Gross Margin and Market Share) (2020-2024) 13.7 Yotpo 13.7.1 Yotpo Basic Company Profile (Employees, Areas Service, Competitors and Contact Information) 13.7.2 Yotpo Customer Feedback Software Product Portfolio 13.7.3 Yotpo Customer Feedback Software Market Data Analysis (Revenue, Gross Margin and Market Share) (2020-2024) 13.8 Clarabridge 13.8.1 Clarabridge Basic Company Profile (Employees, Areas Service, Competitors and Contact Information) 13.8.2 Clarabridge Customer Feedback Software Product Portfolio 13.8.3 Clarabridge Customer Feedback Software Market Data Analysis (Revenue, Gross Margin and Market Share) (2020-2024) 13.9 EKomi 13.9.1 EKomi Basic Company Profile (Employees, Areas Service, Competitors and Contact Information) 13.9.2 EKomi Customer Feedback Software Product Portfolio 13.9.3 EKomi Customer Feedback Software Market Data Analysis (Revenue, Gross Margin and Market Share) (2020-2024) 13.10 PowerReviews 13.10.1 PowerReviews Basic Company Profile (Employees, Areas Service, Competitors and Contact Information) 13.10.2 PowerReviews Customer Feedback Software Product Portfolio 13.10.3 PowerReviews Customer Feedback Software Market Data Analysis (Revenue, Gross Margin and Market Share) (2020-2024) 13.11 AskNicely 13.11.1 AskNicely Basic Company Profile (Employees, Areas Service, Competitors and Contact Information) 13.11.2 AskNicely Customer Feedback Software Product Portfolio 13.11.3 AskNicely Customer Feedback Software Market Data Analysis (Revenue, Gross Margin and Market Share) (2020-2024) 13.12 TurnTo 13.12.1 TurnTo Basic Company Profile (Employees, Areas Service, Competitors and Contact Information) 13.12.2 TurnTo Customer Feedback Software Product Portfolio 13.12.3 TurnTo Customer Feedback Software Market Data Analysis (Revenue, Gross Margin and Market Share) (2020-2024) 14 Industry Chain Analysis 14.1 Customer Feedback Software Industry Chain Analysis 14.2 Customer Feedback Software Industry Raw Material and Suppliers Analysis 14.2.1 Upstream Key Raw Material Supply Analysis 14.2.2 Raw Material Suppliers and Contact Information 14.3 Customer Feedback Software Typical Downstream Customers 14.4 Customer Feedback Software Sales Channel Analysis 15 Research Findings and Conclusion 16 Methodology and Data Source 16.1 Methodology/Research Approach 16.2 Research Scope 16.3 Benchmarks and Assumptions 16.4 Date Source 16.4.1 Primary Sources 16.4.2 Secondary Sources 16.5 Data Cross Validation 16.6 Disclaimer
Publisher: DIResearch
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