Global Customer Review Management Software Competitive Landscape Professional Research Report 2024

Research Summary

Customer review management software is a specialized tool or platform that helps businesses monitor, collect, and respond to customer reviews and feedback from various online sources. This software aggregates reviews from platforms such as Google, Yelp, Facebook, and other review sites, providing businesses with a comprehensive view of their online reputation. It allows companies to track and analyze customer sentiments, ratings, and comments to gain valuable insights into customer experiences and perceptions. With customer review management software, businesses can respond to reviews promptly, address customer concerns, and engage with their audience in a timely and personalized manner. This proactive approach to managing reviews helps companies build trust, enhance their online reputation, and foster customer loyalty. Additionally, the software may offer sentiment analysis, reporting, and performance tracking features, empowering businesses to make data-driven decisions and continually improve their products and services based on customer feedback.

According to DIResearch's in-depth investigation and research, the global Customer Review Management Software market size will reach US$ Million in 2024, and is expected to reach US$ Million in 2030, with a CAGR of % (2025-2030). Among them, the China market has changed rapidly in the past few years. The market size in 2024 will be US$ Million, accounting for approximately % of the world. It is expected to reach US$ Million in 2030, and the global share will reach %.

The major global manufacturers of Customer Review Management Software include Thryv, Sprinklr, Podium, Trustpilot, Weave, Birdeye, Yotpo, SpotOn, SOCi, Vendasta, Kenect, Chatmeter, PinMeTo, ReviewTrackers, BrightLocal, Broadly, NiceJob, Gominga, AiTrillion, Merchant Centric, Opinew, Grade.us etc. The global players competition landscape in this report is divided into three tiers. The first tiers is the global leading enterprise, which occupies a major market share, is in a leading position in the industry, has strong competitiveness and influence, and has a large revenue scale; the second tiers has a certain share and popularity in the market, actively follows the industry leaders in product, service or technological innovation, and has a medium revenue scale; the third tiers has a smaller share in the market, has a lower brand awareness, mainly focuses on the local market, and has a relatively small revenue scale.

This report studies the market size, price trends and future development prospects of Customer Review Management Software. Focus on analysing the market share, product portfolio, revenue and gross profit margin of global major manufacturers, as well as the market status and trends of different product types and applications in the global Customer Review Management Software market. The report data covers historical data from 2019 to 2023, base year in 2024 and forecast data from 2025 to 2030.

The regions and countries in the report include North America, Europe, China, APAC (excl. China), Latin America and Middle East and Africa, covering the Customer Review Management Software market conditions and future development trends of key regions and countries, combined with industry-related policies and the latest technological developments, analyze the development characteristics of Customer Review Management Software industries in various regions and countries, help companies understand the development characteristics of each region, help companies formulate business strategies, and achieve the ultimate goal of the company's global development strategy.

The data sources of this report mainly include the National Bureau of Statistics, customs databases, industry associations, corporate financial reports, third-party databases, etc. Among them, macroeconomic data mainly comes from the National Bureau of Statistics, International Economic Research Organization; industry statistical data mainly come from industry associations; company data mainly comes from interviews, public information collection, third-party reliable databases, and price data mainly comes from various markets monitoring database.

Global Key Manufacturers of Customer Review Management Software Include:

Thryv

Sprinklr

Podium

Trustpilot

Weave

Birdeye

Yotpo

SpotOn

SOCi

Vendasta

Kenect

Chatmeter

PinMeTo

ReviewTrackers

BrightLocal

Broadly

NiceJob

Gominga

AiTrillion

Merchant Centric

Opinew

Grade.us

Customer Review Management Software Product Segment Include:

Cloud Based

Web Based

Customer Review Management Software Product Application Include:

Large Enterprises

 SMEs

Chapter Scope

Chapter 1: Product Research Range, Product Types and Applications, Market Overview, Market Situation and Trends

Chapter 2: Global Customer Review Management Software Industry PESTEL Analysis

Chapter 3: Global Customer Review Management Software Industry Porter's Five Forces Analysis

Chapter 4: Global Customer Review Management Software Major Regional Market Size and Forecast Analysis

Chapter 5: Global Customer Review Management Software Market Size and Forecast by Type and Application Analysis

Chapter 6: North America Customer Review Management Software Competitive Analysis (Market Size, Key Players and Market Share, Product Type and Application Segment Analysis, Countries Analysis)

Chapter 7: Europe Customer Review Management Software Competitive Analysis (Market Size, Key Players and Market Share, Product Type and Application Segment Analysis, Countries Analysis)

Chapter 8: China Customer Review Management Software Competitive Analysis (Market Size, Key Players and Market Share, Product Type and Application Segment Analysis, Countries Analysis)

Chapter 9: APAC (Excl. China) Customer Review Management Software Competitive Analysis (Market Size, Key Players and Market Share, Product Type and Application Segment Analysis, Countries Analysis)

Chapter 10: Latin America Customer Review Management Software Competitive Analysis (Market Size, Key Players and Market Share, Product Type and Application Segment Analysis, Countries Analysis)

Chapter 11: Middle East and Africa Customer Review Management Software Competitive Analysis (Market Size, Key Players and Market Share, Product Type and Application Segment Analysis, Countries Analysis)

Chapter 12: Global Customer Review Management Software Competitive Analysis of Key Manufacturers (Revenue, Market Share, Regional Distribution and Industry Concentration)

Chapter 13: Key Company Profiles (Product Portfolio, Revenue and Gross Margin)

Chapter 14: Industrial Chain Analysis, Include Raw Material Suppliers, Distributors and Customers

Chapter 15: Research Findings and Conclusion

Chapter 16: Methodology and Data Sources

Table of Contents

1 Customer Review Management Software Market Overview

1.1 Product Definition and Statistical Scope

1.2 Customer Review Management Software Product by Type

1.2.1 Global Customer Review Management Software Market Size by Type, 2023 VS 2024 VS 2030

1.2.2 Cloud Based

1.2.3 Web Based

1.3 Customer Review Management Software Product by Application

1.3.1 Global Customer Review Management Software Market Size by Application, 2023 VS 2024 VS 2030

1.3.2 Large Enterprises

1.3.3  SMEs

1.4 Global Customer Review Management Software Market Revenue Analysis (2019-2030)

1.5 Customer Review Management Software Market Development Status and Trends

1.5.1 Customer Review Management Software Industry Development Status Analysis

1.5.2 Customer Review Management Software Industry Development Trends Analysis

2 Customer Review Management Software Market PESTEL Analysis

2.1 Political Factors Analysis

2.2 Economic Factors Analysis

2.3 Social Factors Analysis

2.4 Technological Factors Analysis

2.5 Environmental Factors Analysis

2.6 Legal Factors Analysis

3 Customer Review Management Software Market Porter's Five Forces Analysis

3.1 Competitive Rivalry

3.2 Threat of New Entrants

3.3 Bargaining Power of Suppliers

3.4 Bargaining Power of Buyers

3.5 Threat of Substitutes

4 Global Customer Review Management Software Market Analysis by Regions

4.1 Customer Review Management Software Overall Market: 2023 VS 2024 VS 2030

4.2 Global Customer Review Management Software Revenue and Forecast Analysis (2019-2030)

4.2.1 Global Customer Review Management Software Revenue and Market Share by Region (2019-2024)

4.2.2 Global Customer Review Management Software Revenue Forecast by Region (2025-2030)

5 Global Customer Review Management Software Market Size by Type and Application

5.1 Global Customer Review Management Software Market Size by Type

5.2 Global Customer Review Management Software Market Size by Application

6 North America

6.1 North America Customer Review Management Software Market Size and Growth Rate Analysis (2019-2030)

6.2 North America Key Manufacturers Analysis

6.3 North America Customer Review Management Software Market Size by Type

6.4 North America Customer Review Management Software Market Size by Application

6.5 North America Customer Review Management Software Market Size by Country

6.5.1 US

6.5.2 Canada

7 Europe

7.1 Europe Customer Review Management Software Market Size and Growth Rate Analysis (2019-2030)

7.2 Europe Key Manufacturers Analysis

7.3 Europe Customer Review Management Software Market Size by Type

7.4 Europe Customer Review Management Software Market Size by Application

7.5 Europe Customer Review Management Software Market Size by Country

7.5.1 Germany

7.5.2 France

7.5.3 United Kingdom

7.5.4 Italy

7.5.5 Spain

7.5.6 Benelux

8 China

8.1 China Customer Review Management Software Market Size and Growth Rate Analysis (2019-2030)

8.2 China Key Manufacturers Analysis

8.3 China Customer Review Management Software Market Size by Type

8.4 China Customer Review Management Software Market Size by Application

9 APAC (excl. China)

9.1 APAC (excl. China) Customer Review Management Software Market Size and Growth Rate Analysis (2019-2030)

9.2 APAC (excl. China) Key Manufacturers Analysis

9.3 APAC (excl. China) Customer Review Management Software Market Size by Type

9.4 APAC (excl. China) Customer Review Management Software Market Size by Application

9.5 APAC (excl. China) Customer Review Management Software Market Size by Country

9.5.1 Japan

9.5.2 South Korea

9.5.3 India

9.5.4 Australia

9.5.5 Indonesia

9.5.6 Vietnam

9.5.7 Malaysia

9.5.8 Thailand

10 Latin America

10.1 Latin America Customer Review Management Software Market Size and Growth Rate Analysis (2019-2030)

10.2 Latin America Key Manufacturers Analysis

10.3 Latin America Customer Review Management Software Market Size by Type

10.4 Latin America Customer Review Management Software Market Size by Application

10.5 Latin America Customer Review Management Software Market Size by Country

10.5.1 Mecixo

10.5.2 Brazil

11 Middle East & Africa

11.1 Middle East & Africa Customer Review Management Software Market Size and Growth Rate Analysis (2019-2030)

11.2 Middle East & Africa Key Manufacturers Analysis

11.3 Middle East & Africa Customer Review Management Software Market Size by Type

11.4 Middle East & Africa Customer Review Management Software Market Size by Application

11.5 Middle East & Africa Customer Review Management Software Market Size by Country

11.5.1 Saudi Arabia

11.5.2 South Africa

12 Market Competition by Manufacturers

12.1 Global Customer Review Management Software Market Revenue by Key Manufacturers (2020-2024)

12.2 Customer Review Management Software Competitive Landscape Analysis and Market Dynamic

12.2.1 Customer Review Management Software Competitive Landscape Analysis

12.2.2 Global Key Manufacturers Headquarter and Key Area Sales

12.2.3 Market Dynamic

13 Key Companies Analysis

13.1 Thryv

13.1.1 Thryv Basic Company Profile (Employees, Areas Service, Competitors and Contact Information)

13.1.2 Thryv Customer Review Management Software Product Portfolio

13.1.3 Thryv Customer Review Management Software Market Data Analysis (Revenue, Gross Margin and Market Share) (2020-2024)

13.2 Sprinklr

13.2.1 Sprinklr Basic Company Profile (Employees, Areas Service, Competitors and Contact Information)

13.2.2 Sprinklr Customer Review Management Software Product Portfolio

13.2.3 Sprinklr Customer Review Management Software Market Data Analysis (Revenue, Gross Margin and Market Share) (2020-2024)

13.3 Podium

13.3.1 Podium Basic Company Profile (Employees, Areas Service, Competitors and Contact Information)

13.3.2 Podium Customer Review Management Software Product Portfolio

13.3.3 Podium Customer Review Management Software Market Data Analysis (Revenue, Gross Margin and Market Share) (2020-2024)

13.4 Trustpilot

13.4.1 Trustpilot Basic Company Profile (Employees, Areas Service, Competitors and Contact Information)

13.4.2 Trustpilot Customer Review Management Software Product Portfolio

13.4.3 Trustpilot Customer Review Management Software Market Data Analysis (Revenue, Gross Margin and Market Share) (2020-2024)

13.5 Weave

13.5.1 Weave Basic Company Profile (Employees, Areas Service, Competitors and Contact Information)

13.5.2 Weave Customer Review Management Software Product Portfolio

13.5.3 Weave Customer Review Management Software Market Data Analysis (Revenue, Gross Margin and Market Share) (2020-2024)

13.6 Birdeye

13.6.1 Birdeye Basic Company Profile (Employees, Areas Service, Competitors and Contact Information)

13.6.2 Birdeye Customer Review Management Software Product Portfolio

13.6.3 Birdeye Customer Review Management Software Market Data Analysis (Revenue, Gross Margin and Market Share) (2020-2024)

13.7 Yotpo

13.7.1 Yotpo Basic Company Profile (Employees, Areas Service, Competitors and Contact Information)

13.7.2 Yotpo Customer Review Management Software Product Portfolio

13.7.3 Yotpo Customer Review Management Software Market Data Analysis (Revenue, Gross Margin and Market Share) (2020-2024)

13.8 SpotOn

13.8.1 SpotOn Basic Company Profile (Employees, Areas Service, Competitors and Contact Information)

13.8.2 SpotOn Customer Review Management Software Product Portfolio

13.8.3 SpotOn Customer Review Management Software Market Data Analysis (Revenue, Gross Margin and Market Share) (2020-2024)

13.9 SOCi

13.9.1 SOCi Basic Company Profile (Employees, Areas Service, Competitors and Contact Information)

13.9.2 SOCi Customer Review Management Software Product Portfolio

13.9.3 SOCi Customer Review Management Software Market Data Analysis (Revenue, Gross Margin and Market Share) (2020-2024)

13.10 Vendasta

13.10.1 Vendasta Basic Company Profile (Employees, Areas Service, Competitors and Contact Information)

13.10.2 Vendasta Customer Review Management Software Product Portfolio

13.10.3 Vendasta Customer Review Management Software Market Data Analysis (Revenue, Gross Margin and Market Share) (2020-2024)

13.11 Kenect

13.11.1 Kenect Basic Company Profile (Employees, Areas Service, Competitors and Contact Information)

13.11.2 Kenect Customer Review Management Software Product Portfolio

13.11.3 Kenect Customer Review Management Software Market Data Analysis (Revenue, Gross Margin and Market Share) (2020-2024)

13.12 Chatmeter

13.12.1 Chatmeter Basic Company Profile (Employees, Areas Service, Competitors and Contact Information)

13.12.2 Chatmeter Customer Review Management Software Product Portfolio

13.12.3 Chatmeter Customer Review Management Software Market Data Analysis (Revenue, Gross Margin and Market Share) (2020-2024)

13.13 PinMeTo

13.13.1 PinMeTo Basic Company Profile (Employees, Areas Service, Competitors and Contact Information)

13.13.2 PinMeTo Customer Review Management Software Product Portfolio

13.13.3 PinMeTo Customer Review Management Software Market Data Analysis (Revenue, Gross Margin and Market Share) (2020-2024)

13.14 ReviewTrackers

13.14.1 ReviewTrackers Basic Company Profile (Employees, Areas Service, Competitors and Contact Information)

13.14.2 ReviewTrackers Customer Review Management Software Product Portfolio

13.14.3 ReviewTrackers Customer Review Management Software Market Data Analysis (Revenue, Gross Margin and Market Share) (2020-2024)

13.15 BrightLocal

13.15.1 BrightLocal Basic Company Profile (Employees, Areas Service, Competitors and Contact Information)

13.15.2 BrightLocal Customer Review Management Software Product Portfolio

13.15.3 BrightLocal Customer Review Management Software Market Data Analysis (Revenue, Gross Margin and Market Share) (2020-2024)

13.16 Broadly

13.16.1 Broadly Basic Company Profile (Employees, Areas Service, Competitors and Contact Information)

13.16.2 Broadly Customer Review Management Software Product Portfolio

13.16.3 Broadly Customer Review Management Software Market Data Analysis (Revenue, Gross Margin and Market Share) (2020-2024)

13.17 NiceJob

13.17.1 NiceJob Basic Company Profile (Employees, Areas Service, Competitors and Contact Information)

13.17.2 NiceJob Customer Review Management Software Product Portfolio

13.17.3 NiceJob Customer Review Management Software Market Data Analysis (Revenue, Gross Margin and Market Share) (2020-2024)

13.18 Gominga

13.18.1 Gominga Basic Company Profile (Employees, Areas Service, Competitors and Contact Information)

13.18.2 Gominga Customer Review Management Software Product Portfolio

13.18.3 Gominga Customer Review Management Software Market Data Analysis (Revenue, Gross Margin and Market Share) (2020-2024)

13.19 AiTrillion

13.19.1 AiTrillion Basic Company Profile (Employees, Areas Service, Competitors and Contact Information)

13.19.2 AiTrillion Customer Review Management Software Product Portfolio

13.19.3 AiTrillion Customer Review Management Software Market Data Analysis (Revenue, Gross Margin and Market Share) (2020-2024)

13.20 Merchant Centric

13.20.1 Merchant Centric Basic Company Profile (Employees, Areas Service, Competitors and Contact Information)

13.20.2 Merchant Centric Customer Review Management Software Product Portfolio

13.20.3 Merchant Centric Customer Review Management Software Market Data Analysis (Revenue, Gross Margin and Market Share) (2020-2024)

13.21 Opinew

13.21.1 Opinew Basic Company Profile (Employees, Areas Service, Competitors and Contact Information)

13.21.2 Opinew Customer Review Management Software Product Portfolio

13.21.3 Opinew Customer Review Management Software Market Data Analysis (Revenue, Gross Margin and Market Share) (2020-2024)

13.22 Grade.us

13.22.1 Grade.us Basic Company Profile (Employees, Areas Service, Competitors and Contact Information)

13.22.2 Grade.us Customer Review Management Software Product Portfolio

13.22.3 Grade.us Customer Review Management Software Market Data Analysis (Revenue, Gross Margin and Market Share) (2020-2024)

14 Industry Chain Analysis

14.1 Customer Review Management Software Industry Chain Analysis

14.2 Customer Review Management Software Industry Raw Material and Suppliers Analysis

14.2.1 Upstream Key Raw Material Supply Analysis

14.2.2 Raw Material Suppliers and Contact Information

14.3 Customer Review Management Software Typical Downstream Customers

14.4 Customer Review Management Software Sales Channel Analysis

15 Research Findings and Conclusion

16 Methodology and Data Source

16.1 Methodology/Research Approach

16.2 Research Scope

16.3 Benchmarks and Assumptions

16.4 Date Source

16.4.1 Primary Sources

16.4.2 Secondary Sources

16.5 Data Cross Validation

16.6 Disclaimer

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