Research Summary
Speech-based Interactive Voice Response (IVR) software is a technology that enables automated interactions between users and computer systems via spoken language. This software uses speech recognition and synthesis technologies to interpret spoken input from users and generate spoken or text-based responses. Speech-based IVR systems are commonly used in customer service, telecommunications, healthcare, and other industries to automate routine tasks such as information retrieval, appointment scheduling, bill payment, and customer support inquiries. Users interact with the system by speaking commands or responding to prompts, which are processed and interpreted using natural language understanding algorithms. The system then delivers appropriate responses, providing a seamless and efficient user experience without the need for human intervention. Speech-based IVR software enhances customer service efficiency, reduces operational costs, and improves accessibility by allowing users to interact with systems using spoken language, making it a valuable tool in modern communication technology.
According to DIResearch's in-depth investigation and research, the global Speech Based Interactive Voice Response Software market size will reach US$ Million in 2024, and is expected to reach US$ Million in 2030, with a CAGR of % (2025-2030). Among them, the China market has changed rapidly in the past few years. The market size in 2024 will be US$ Million, accounting for approximately % of the world. It is expected to reach US$ Million in 2030, and the global share will reach %.
The major global manufacturers of Speech Based Interactive Voice Response Software include 8X8, Inc., Nuance Communications, Convergys Corporation, Avaya Inc., Cisco Systems, Connect First, West Corporation, Genesys Telecommunication Laboratories, Verizon Communications, IVR Lab, Aspect Software Parent, 24/7 Customer, InContact, NewVoiceMedia, Five9, Inc. etc. The global players competition landscape in this report is divided into three tiers. The first tiers is the global leading enterprise, which occupies a major market share, is in a leading position in the industry, has strong competitiveness and influence, and has a large revenue scale; the second tiers has a certain share and popularity in the market, actively follows the industry leaders in product, service or technological innovation, and has a medium revenue scale; the third tiers has a smaller share in the market, has a lower brand awareness, mainly focuses on the local market, and has a relatively small revenue scale.
This report studies the market size, price trends and future development prospects of Speech Based Interactive Voice Response Software. Focus on analysing the market share, product portfolio, revenue and gross profit margin of global major manufacturers, as well as the market status and trends of different product types and applications in the global Speech Based Interactive Voice Response Software market. The report data covers historical data from 2019 to 2023, base year in 2024 and forecast data from 2025 to 2030.
The regions and countries in the report include North America, Europe, China, APAC (excl. China), Latin America and Middle East and Africa, covering the Speech Based Interactive Voice Response Software market conditions and future development trends of key regions and countries, combined with industry-related policies and the latest technological developments, analyze the development characteristics of Speech Based Interactive Voice Response Software industries in various regions and countries, help companies understand the development characteristics of each region, help companies formulate business strategies, and achieve the ultimate goal of the company's global development strategy.
The data sources of this report mainly include the National Bureau of Statistics, customs databases, industry associations, corporate financial reports, third-party databases, etc. Among them, macroeconomic data mainly comes from the National Bureau of Statistics, International Economic Research Organization; industry statistical data mainly come from industry associations; company data mainly comes from interviews, public information collection, third-party reliable databases, and price data mainly comes from various markets monitoring database.
Global Key Manufacturers of Speech Based Interactive Voice Response Software Include:
8X8, Inc.
Nuance Communications
Convergys Corporation
Avaya Inc.
Cisco Systems
Connect First
West Corporation
Genesys Telecommunication Laboratories
Verizon Communications
IVR Lab
Aspect Software Parent
24/7 Customer
InContact
NewVoiceMedia
Five9, Inc.
Speech Based Interactive Voice Response Software Product Segment Include:
Cloud-based
On Premise
Speech Based Interactive Voice Response Software Product Application Include:
Large Enterprise
Medium Enterprise
Small Enterprise
Chapter Scope
Chapter 1: Product Research Range, Product Types and Applications, Market Overview, Market Situation and Trends
Chapter 2: Global Speech Based Interactive Voice Response Software Industry PESTEL Analysis
Chapter 3: Global Speech Based Interactive Voice Response Software Industry Porter's Five Forces Analysis
Chapter 4: Global Speech Based Interactive Voice Response Software Major Regional Market Size and Forecast Analysis
Chapter 5: Global Speech Based Interactive Voice Response Software Market Size and Forecast by Type and Application Analysis
Chapter 6: North America Speech Based Interactive Voice Response Software Competitive Analysis (Market Size, Key Players and Market Share, Product Type and Application Segment Analysis, Countries Analysis)
Chapter 7: Europe Speech Based Interactive Voice Response Software Competitive Analysis (Market Size, Key Players and Market Share, Product Type and Application Segment Analysis, Countries Analysis)
Chapter 8: China Speech Based Interactive Voice Response Software Competitive Analysis (Market Size, Key Players and Market Share, Product Type and Application Segment Analysis, Countries Analysis)
Chapter 9: APAC (Excl. China) Speech Based Interactive Voice Response Software Competitive Analysis (Market Size, Key Players and Market Share, Product Type and Application Segment Analysis, Countries Analysis)
Chapter 10: Latin America Speech Based Interactive Voice Response Software Competitive Analysis (Market Size, Key Players and Market Share, Product Type and Application Segment Analysis, Countries Analysis)
Chapter 11: Middle East and Africa Speech Based Interactive Voice Response Software Competitive Analysis (Market Size, Key Players and Market Share, Product Type and Application Segment Analysis, Countries Analysis)
Chapter 12: Global Speech Based Interactive Voice Response Software Competitive Analysis of Key Manufacturers (Revenue, Market Share, Regional Distribution and Industry Concentration)
Chapter 13: Key Company Profiles (Product Portfolio, Revenue and Gross Margin)
Chapter 14: Industrial Chain Analysis, Include Raw Material Suppliers, Distributors and Customers
Chapter 15: Research Findings and Conclusion
Chapter 16: Methodology and Data Sources
Table of Contents 1 Speech Based Interactive Voice Response Software Market Overview 1.1 Product Definition and Statistical Scope 1.2 Speech Based Interactive Voice Response Software Product by Type 1.2.1 Global Speech Based Interactive Voice Response Software Market Size by Type, 2023 VS 2024 VS 2030 1.2.2 Cloud-based 1.2.3 On Premise 1.3 Speech Based Interactive Voice Response Software Product by Application 1.3.1 Global Speech Based Interactive Voice Response Software Market Size by Application, 2023 VS 2024 VS 2030 1.3.2 Large Enterprise 1.3.3 Medium Enterprise 1.3.4 Small Enterprise 1.4 Global Speech Based Interactive Voice Response Software Market Revenue Analysis (2019-2030) 1.5 Speech Based Interactive Voice Response Software Market Development Status and Trends 1.5.1 Speech Based Interactive Voice Response Software Industry Development Status Analysis 1.5.2 Speech Based Interactive Voice Response Software Industry Development Trends Analysis 2 Speech Based Interactive Voice Response Software Market PESTEL Analysis 2.1 Political Factors Analysis 2.2 Economic Factors Analysis 2.3 Social Factors Analysis 2.4 Technological Factors Analysis 2.5 Environmental Factors Analysis 2.6 Legal Factors Analysis 3 Speech Based Interactive Voice Response Software Market Porter's Five Forces Analysis 3.1 Competitive Rivalry 3.2 Threat of New Entrants 3.3 Bargaining Power of Suppliers 3.4 Bargaining Power of Buyers 3.5 Threat of Substitutes 4 Global Speech Based Interactive Voice Response Software Market Analysis by Regions 4.1 Speech Based Interactive Voice Response Software Overall Market: 2023 VS 2024 VS 2030 4.2 Global Speech Based Interactive Voice Response Software Revenue and Forecast Analysis (2019-2030) 4.2.1 Global Speech Based Interactive Voice Response Software Revenue and Market Share by Region (2019-2024) 4.2.2 Global Speech Based Interactive Voice Response Software Revenue Forecast by Region (2025-2030) 5 Global Speech Based Interactive Voice Response Software Market Size by Type and Application 5.1 Global Speech Based Interactive Voice Response Software Market Size by Type 5.2 Global Speech Based Interactive Voice Response Software Market Size by Application 6 North America 6.1 North America Speech Based Interactive Voice Response Software Market Size and Growth Rate Analysis (2019-2030) 6.2 North America Key Manufacturers Analysis 6.3 North America Speech Based Interactive Voice Response Software Market Size by Type 6.4 North America Speech Based Interactive Voice Response Software Market Size by Application 6.5 North America Speech Based Interactive Voice Response Software Market Size by Country 6.5.1 US 6.5.2 Canada 7 Europe 7.1 Europe Speech Based Interactive Voice Response Software Market Size and Growth Rate Analysis (2019-2030) 7.2 Europe Key Manufacturers Analysis 7.3 Europe Speech Based Interactive Voice Response Software Market Size by Type 7.4 Europe Speech Based Interactive Voice Response Software Market Size by Application 7.5 Europe Speech Based Interactive Voice Response Software Market Size by Country 7.5.1 Germany 7.5.2 France 7.5.3 United Kingdom 7.5.4 Italy 7.5.5 Spain 7.5.6 Benelux 8 China 8.1 China Speech Based Interactive Voice Response Software Market Size and Growth Rate Analysis (2019-2030) 8.2 China Key Manufacturers Analysis 8.3 China Speech Based Interactive Voice Response Software Market Size by Type 8.4 China Speech Based Interactive Voice Response Software Market Size by Application 9 APAC (excl. China) 9.1 APAC (excl. China) Speech Based Interactive Voice Response Software Market Size and Growth Rate Analysis (2019-2030) 9.2 APAC (excl. China) Key Manufacturers Analysis 9.3 APAC (excl. China) Speech Based Interactive Voice Response Software Market Size by Type 9.4 APAC (excl. China) Speech Based Interactive Voice Response Software Market Size by Application 9.5 APAC (excl. China) Speech Based Interactive Voice Response Software Market Size by Country 9.5.1 Japan 9.5.2 South Korea 9.5.3 India 9.5.4 Australia 9.5.5 Indonesia 9.5.6 Vietnam 9.5.7 Malaysia 9.5.8 Thailand 10 Latin America 10.1 Latin America Speech Based Interactive Voice Response Software Market Size and Growth Rate Analysis (2019-2030) 10.2 Latin America Key Manufacturers Analysis 10.3 Latin America Speech Based Interactive Voice Response Software Market Size by Type 10.4 Latin America Speech Based Interactive Voice Response Software Market Size by Application 10.5 Latin America Speech Based Interactive Voice Response Software Market Size by Country 10.5.1 Mecixo 10.5.2 Brazil 11 Middle East & Africa 11.1 Middle East & Africa Speech Based Interactive Voice Response Software Market Size and Growth Rate Analysis (2019-2030) 11.2 Middle East & Africa Key Manufacturers Analysis 11.3 Middle East & Africa Speech Based Interactive Voice Response Software Market Size by Type 11.4 Middle East & Africa Speech Based Interactive Voice Response Software Market Size by Application 11.5 Middle East & Africa Speech Based Interactive Voice Response Software Market Size by Country 11.5.1 Saudi Arabia 11.5.2 South Africa 12 Market Competition by Manufacturers 12.1 Global Speech Based Interactive Voice Response Software Market Revenue by Key Manufacturers (2020-2024) 12.2 Speech Based Interactive Voice Response Software Competitive Landscape Analysis and Market Dynamic 12.2.1 Speech Based Interactive Voice Response Software Competitive Landscape Analysis 12.2.2 Global Key Manufacturers Headquarter and Key Area Sales 12.2.3 Market Dynamic 13 Key Companies Analysis 13.1 8X8, Inc. 13.1.1 8X8, Inc. Basic Company Profile (Employees, Areas Service, Competitors and Contact Information) 13.1.2 8X8, Inc. Speech Based Interactive Voice Response Software Product Portfolio 13.1.3 8X8, Inc. Speech Based Interactive Voice Response Software Market Data Analysis (Revenue, Gross Margin and Market Share) (2020-2024) 13.2 Nuance Communications 13.2.1 Nuance Communications Basic Company Profile (Employees, Areas Service, Competitors and Contact Information) 13.2.2 Nuance Communications Speech Based Interactive Voice Response Software Product Portfolio 13.2.3 Nuance Communications Speech Based Interactive Voice Response Software Market Data Analysis (Revenue, Gross Margin and Market Share) (2020-2024) 13.3 Convergys Corporation 13.3.1 Convergys Corporation Basic Company Profile (Employees, Areas Service, Competitors and Contact Information) 13.3.2 Convergys Corporation Speech Based Interactive Voice Response Software Product Portfolio 13.3.3 Convergys Corporation Speech Based Interactive Voice Response Software Market Data Analysis (Revenue, Gross Margin and Market Share) (2020-2024) 13.4 Avaya Inc. 13.4.1 Avaya Inc. Basic Company Profile (Employees, Areas Service, Competitors and Contact Information) 13.4.2 Avaya Inc. Speech Based Interactive Voice Response Software Product Portfolio 13.4.3 Avaya Inc. Speech Based Interactive Voice Response Software Market Data Analysis (Revenue, Gross Margin and Market Share) (2020-2024) 13.5 Cisco Systems 13.5.1 Cisco Systems Basic Company Profile (Employees, Areas Service, Competitors and Contact Information) 13.5.2 Cisco Systems Speech Based Interactive Voice Response Software Product Portfolio 13.5.3 Cisco Systems Speech Based Interactive Voice Response Software Market Data Analysis (Revenue, Gross Margin and Market Share) (2020-2024) 13.6 Connect First 13.6.1 Connect First Basic Company Profile (Employees, Areas Service, Competitors and Contact Information) 13.6.2 Connect First Speech Based Interactive Voice Response Software Product Portfolio 13.6.3 Connect First Speech Based Interactive Voice Response Software Market Data Analysis (Revenue, Gross Margin and Market Share) (2020-2024) 13.7 West Corporation 13.7.1 West Corporation Basic Company Profile (Employees, Areas Service, Competitors and Contact Information) 13.7.2 West Corporation Speech Based Interactive Voice Response Software Product Portfolio 13.7.3 West Corporation Speech Based Interactive Voice Response Software Market Data Analysis (Revenue, Gross Margin and Market Share) (2020-2024) 13.8 Genesys Telecommunication Laboratories 13.8.1 Genesys Telecommunication Laboratories Basic Company Profile (Employees, Areas Service, Competitors and Contact Information) 13.8.2 Genesys Telecommunication Laboratories Speech Based Interactive Voice Response Software Product Portfolio 13.8.3 Genesys Telecommunication Laboratories Speech Based Interactive Voice Response Software Market Data Analysis (Revenue, Gross Margin and Market Share) (2020-2024) 13.9 Verizon Communications 13.9.1 Verizon Communications Basic Company Profile (Employees, Areas Service, Competitors and Contact Information) 13.9.2 Verizon Communications Speech Based Interactive Voice Response Software Product Portfolio 13.9.3 Verizon Communications Speech Based Interactive Voice Response Software Market Data Analysis (Revenue, Gross Margin and Market Share) (2020-2024) 13.10 IVR Lab 13.10.1 IVR Lab Basic Company Profile (Employees, Areas Service, Competitors and Contact Information) 13.10.2 IVR Lab Speech Based Interactive Voice Response Software Product Portfolio 13.10.3 IVR Lab Speech Based Interactive Voice Response Software Market Data Analysis (Revenue, Gross Margin and Market Share) (2020-2024) 13.11 Aspect Software Parent 13.11.1 Aspect Software Parent Basic Company Profile (Employees, Areas Service, Competitors and Contact Information) 13.11.2 Aspect Software Parent Speech Based Interactive Voice Response Software Product Portfolio 13.11.3 Aspect Software Parent Speech Based Interactive Voice Response Software Market Data Analysis (Revenue, Gross Margin and Market Share) (2020-2024) 13.12 24/7 Customer 13.12.1 24/7 Customer Basic Company Profile (Employees, Areas Service, Competitors and Contact Information) 13.12.2 24/7 Customer Speech Based Interactive Voice Response Software Product Portfolio 13.12.3 24/7 Customer Speech Based Interactive Voice Response Software Market Data Analysis (Revenue, Gross Margin and Market Share) (2020-2024) 13.13 InContact 13.13.1 InContact Basic Company Profile (Employees, Areas Service, Competitors and Contact Information) 13.13.2 InContact Speech Based Interactive Voice Response Software Product Portfolio 13.13.3 InContact Speech Based Interactive Voice Response Software Market Data Analysis (Revenue, Gross Margin and Market Share) (2020-2024) 13.14 NewVoiceMedia 13.14.1 NewVoiceMedia Basic Company Profile (Employees, Areas Service, Competitors and Contact Information) 13.14.2 NewVoiceMedia Speech Based Interactive Voice Response Software Product Portfolio 13.14.3 NewVoiceMedia Speech Based Interactive Voice Response Software Market Data Analysis (Revenue, Gross Margin and Market Share) (2020-2024) 13.15 Five9, Inc. 13.15.1 Five9, Inc. Basic Company Profile (Employees, Areas Service, Competitors and Contact Information) 13.15.2 Five9, Inc. Speech Based Interactive Voice Response Software Product Portfolio 13.15.3 Five9, Inc. Speech Based Interactive Voice Response Software Market Data Analysis (Revenue, Gross Margin and Market Share) (2020-2024) 14 Industry Chain Analysis 14.1 Speech Based Interactive Voice Response Software Industry Chain Analysis 14.2 Speech Based Interactive Voice Response Software Industry Raw Material and Suppliers Analysis 14.2.1 Upstream Key Raw Material Supply Analysis 14.2.2 Raw Material Suppliers and Contact Information 14.3 Speech Based Interactive Voice Response Software Typical Downstream Customers 14.4 Speech Based Interactive Voice Response Software Sales Channel Analysis 15 Research Findings and Conclusion 16 Methodology and Data Source 16.1 Methodology/Research Approach 16.2 Research Scope 16.3 Benchmarks and Assumptions 16.4 Date Source 16.4.1 Primary Sources 16.4.2 Secondary Sources 16.5 Data Cross Validation 16.6 Disclaimer
Publisher: DIResearch
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